Opinion
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857Supporting customers through the cost of living crisis will be key to maintaining loyalty
December 12, 2022
As we approach the festive season, individuals are cutting back on festive spending as the cost of living crisis intensifies. There is...
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2.2KWhen will we scrap the WFH hybrid experiments and move to truly distributed work?
November 24, 2022
What is the future of work-from-home (WFH)? This was the title of a recent online lecture by Professor Nick Bloom of Stanford...
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1.8KWhat is the impact of brand values on Customer Experience?
October 31, 2022
Finding common ground with your customers can be extremely helpful, as discovering that your values and outlook are aligned can do wonders...
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1.9K
Focus on retaining and attracting talent, or risk a collapse in essential service provision
October 25, 2022
Another week, another raft of concerning headlines and political upheaval. Amongst the myriad of gloomy news reports, I was concerned to see...
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1.3KChatLingual and HGS announce new partnership to pioneer multilingual CX
Multilingual messaging provider ChatLingual is thrilled to announce its partnership with HGS UK, a leader in providing world-class customer care and digital...
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2.3KLeveraging Blockchain as a CX Disruptor
October 16, 2022
In their efforts to improve customer interactions, CX leaders are challenged to optimize processes, improve cyber security / data protection, and empower...
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Is The Metaverse Heading For A Snow Crash?
October 12, 2022
A couple of weeks ago I talked to the founder of TrendzOwl, Stephen Loynd, on my CX Files podcast. Our conversation was...
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2.2KThe CX Blockchain Institute Annual Report Reveals Blockchain’s Disruptive Impact on CX Industry
September 27, 2022
2022 CX Blockchain™ Market Intelligence Report highlightssignificant differences in CX blockchain use between 2019 and today. Industry leaders cite better understanding of...
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1.7KThe Importance of Recruitment on CX
September 20, 2022
Many companies may feel that employee retention and recruitment efforts are becoming increasingly difficult. What is it that employees want in 2022,...
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2.3KThe intersect between Employee Experience and Customer Experience
September 15, 2022
When considering how these two experiences work together, it’s a simple equation: Employee Experience (EX) + Customer Experience (CX) = Customer Success...
