Opinion
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1.5KChatGPT and the AI (‘Artifical Imperfections’) test
May 11, 2023
One big current idea is AI—artificial intelligence—where we seek to make computers do the sorts of things minds can do. Some of...
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1.5KSigma Connected marks environmental tree-planting milestone as it hits 5,000 employees
May 4, 2023
A unique partnership between a growing business outsourcing provider and an environmental charity has seen 3,000 new trees planted in forests across...
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1.6K5 Impacts of CX BPO Mega-Consolidation
May 2, 2023
Mergers and acquisitions denote an industry that is profitable, growing, and attractive—good health indicators for any sector. In the CX outsourcing space,...
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1.5K
India is 2023’s Most Favored Offshore CX Delivery Location
April 20, 2023
India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year....
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2.6KInterview: How technology is driving CX
April 4, 2023
In this recent interview with Mark Hillary, Sergei Levteev, Chairman and CEO of IBA Group, talks about the changes in technology over...
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1.1KInspiring development dialogue event demonstrates the transformative force of Impact Sourcing
April 3, 2023
Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Hearing first-hand...
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1.8KIAOP announces 2023 Global Impact Sourcing Awards winners
March 30, 2023
IAOP® is proud to announce the winners of the 2023 Global Impact Sourcing Awards (GISA), recognizing organizations that have made a significant...
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2.2KDoes GigCX Need An Image Reboot?
March 2, 2023
Over the past few years there has been a strong increase in interest in GigCX. In short, this is where home-based customer...
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1.9KAccelerating Net-Zero Progress with Innovative Technology
February 24, 2023
Governments and enterprises have been doubling down on the development of their net-zero targets in recent years, seeking to demonstrate ambition and...
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2.0KThe Arvato/British Gas scandal highlights the difference between accountability and responsibility
February 6, 2023
The British energy market regulator Ofgem, regularly publishes customer satisfaction data covering the entire energy market in the UK. The data is...
