Opinion
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903The world of IT outsourcing – post pandemic
As we slowly begin to take a deep breath with a downward trajectory of the pandemic, we need to look at how...
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1.3K
The outsourcing world beyond Covid-19
The Covid-19 pandemic has altered the business landscape for the world. Although, it is not as catastrophic as a meteor hitting the...
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874Emerging trends during Covid 19
As TTEC announce their new e-book “Success begins at home”, Iain Banks, Regional VP International Markets shares with us how TTEC has...
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575How to make the most of an at-home contact centre operation
COVID-19 and the challenges it presents have already impacted on so many of our organisations. Our priority, like many others, has been...
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790Normal Sucked. Let’s Make Sure New Normal Doesn’t.
Since lockdown, it’s been easy to mythologise ‘normal’ as if the markets and economies generally were taking full advantage of what 21st...
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810Your Digital Transformation Needs a Smart Vendor Strategy
Behind every digital transformation is a team of people who make it happen. This typically includes a C-suite sponsor backed up by...
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621Preparing for the Unexpected; Ways to keep business continuity
A pandemic such as the coronavirus (COVID-19) outbreak challenges business continuity for any organisation. COVID-19 is taking over daily life for people...
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711Coronavirus pandemic beckons BPO contingency planning
As the planet shakes amid the onset of the swift spreading coronavirus, no sector of the economy is immune. In the outsourced...
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639
Outsourcers need to prepare for different recession scenarios
As COVID-19 ravages countries across the globe, outsourcers has risen to the challenge, with testimonials abounding about maintaining service levels for consumers while also...
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597
Rapid shift to homeworking must be done prudently
As outsourcers around the world cope with the onslaught of the coronavirus pandemic, many face the delicate balancing act of embracing home-working while preserving business continuity....
