Opinion
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936Social media capabilities remain a major CX differentiator
Many outsourcing executives today question what contact channels need to be prioritized. It is a valid concern. While there is a plethora...
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1.2KEmbracing the post-Coronavirus smart working revolution
Homeworking has been the big growth area in the pandemic – with increases globally of between 20 and 40 percent. Crisis often...
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1.3KThe BPO’s sent everyone home, but how secure is your data now?
Business Process Outsourcing (BPO) faces a crisis. The Covid-19 coronavirus made it impossible, or extremely difficult, to work in contact centres over...
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1.0KLess Effort, More Happy – CX essentials
Organisations have faced a source of disruption unlike any in recent memory. In the coming months and years, the ability to be...
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1.2KWhere Lies the future of the RPA industry
The past two years have certainly been a boon for the robotic process automation (RPA) firms. Filled with hope and hype on...
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1.2KCan Offshore Outsourcing Keep up with the Kardashians?
The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching...
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1.1KWhy Impact Sourcing Matters for Your Business
The quality and consistency of any company’s workforce plays a key role in the success of its operations. Business leaders are constantly...
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1.3KBuild Back Better; A successful return to work strategy
Many of us are looking at helping employees get back to work and to a new normal but also thinking beyond the...
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794Master effortless CX with 4 Digital Transformation strategies
Companies of all types are experiencing surging volumes of enquiries as the virus impacts business operations around the world. Customer service requests...
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1.2K
Rethinking offshoring essential for BPO’S moving forward
Moving into the second half of 2020, everything is on the table in terms of how outsourcers approach front-line delivery. Industry watchers...
