Opinion
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1.4KEvolving CX Environment Means Rethinking Ideal Agent Profile
September 27, 2023
Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results...
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2.7KAI will destroy outsourcing…or will it?
September 4, 2023
Search engines are integrating it. Some writers are striking because of it. Recently, few topics have garnered as much attention as artificial...
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1.8KMore than a summer job: Service as a Profession
August 30, 2023
Over the last two weeks, students across the country have been receiving their exam results, with some even brave enough to do...
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2.0KAre Metaverse Experiences the Future of Customer Support?
In today’s dynamic world, there is often a tendency for current trends and realities to impede the progress of future advancements. Brands...
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A brief history of Impact Sourcing and why it’s important
August 24, 2023
What is Impact Sourcing? The meaning of Impact Sourcing has evolved since the term emerged in the early 2000s. In a nutshell,...
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1.7K
Rise of the Gig Economy: The Risks May Outweigh the Rewards
August 14, 2023
There has been an abundance of discussion surrounding the freelance boom lately, to the point where it has gained its own label....
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2.5K
ESG essential to BPO competitiveness
July 13, 2023
Today’s commercial reality is much different than even a few short years ago. In 2023, consumers and employees place a greater emphasis...
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Talent Management and Outsourcing: Unlocking the Potential of a Diverse Labour Market
July 12, 2023
In today’s ever-evolving global economy, companies are increasingly recognizing the immense value of a diverse and inclusive workforce. However, sourcing and retaining...
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2.7KFrom Incarceration to Empowerment: My Journey of Transformation Through Impact Sourcing
As a former inmate at the Arizona Women’s Prison, I spent ten years in an environment that could easily strip one of...
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2.6KThe Present And Near-Future For BPO
July 3, 2023
The Quantanite team was present at the recent CX Outsourcers conference in Glasgow, Scotland. The event focused exclusively on the Business Process...
