Opinion
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2.6KStill elusive but within reach? Effective GBS Business Relationship Management
December 4, 2023
Finally, GBS organizations have woken up to the reality that it’s not what you deliver, it’s how your stakeholders feel about what...
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2.7KHow to Drive Business Growth Through AI Outsourcing
November 14, 2023
In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future...
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3.4KAutomation and machine learning boosts productivity, engages employees, and delights customers
October 30, 2023
The business use of applied Artificial Intelligence (AI) has been the key technology trend of 2023. Although AI has been studied by...
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3.0KShould You Be Looking at Skill-Based Teams as Part of Your Outsourcing Strategy?
October 10, 2023
In every business around the globe, team structures have long been the backbone that defines how work gets done and goals are...
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3.8KUnlocking Success: Embracing Contact Centres as a Rewarding Career Choice
October 9, 2023
The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives...
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2.2K
Can ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?
October 3, 2023
What are your plans for Customer Service Week 2023? The annual celebration is underway this week from Monday to Friday. It initially...
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2.7K
Is GigCX Changing The Future Of Work Itself?
September 29, 2023
I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our...
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1.5KEvolving CX Environment Means Rethinking Ideal Agent Profile
September 27, 2023
Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results...
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3.4KAI will destroy outsourcing…or will it?
September 4, 2023
Search engines are integrating it. Some writers are striking because of it. Recently, few topics have garnered as much attention as artificial...
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2.2KMore than a summer job: Service as a Profession
August 30, 2023
Over the last two weeks, students across the country have been receiving their exam results, with some even brave enough to do...
