Opinion
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1.1KBPO needs a new focus on Post-Pandemic messaging
The Business Process Outsourcing (BPO) industry was affected and changed profoundly by the Covid-19 pandemic over the past year. Not only did...
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901International Women’s Day: Advice for Aspiring Entrepreneurs
I’m always looking for opportunities to coach and mentor others with entrepreneurial dreams, so when a colleague suggested I share my thoughts...
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1.2K
Is your BPO sales message focused on technology or the customer?
Customer Experience is one of the fastest moving industries anywhere in the world at present. I know that if you have not...
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840Demand for virtual agents will put pressure on recruitment supply
Let’s face it, the way in which front-line support team members were sourced over the past two decades is changing. The agent...
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1.1KPrioritising the Digital Labour Force, GigCX and Nearshore in Post-Pandemic Remote Customer Management.
Undoubtedly, there is an opportunity now for many companies in many sectors to deal directly with the challenges of introducing Ai machine...
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1.3K
BPO hidden offshore gems part 3 – Mexicali
The hunt is on for new nearshore delivery locations. And, while the choices in the American nearshore have been aplenty over the past two...
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1.2K
Caribbean positioned as a UK CX delivery alternative
Coming into 2021, British CX executives face significant challenges. These include recruitment/retention and deploying the right technologies that will both impact end-user...
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2.4KNicaragua – An Established Location for Outsourcing Excellence
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
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1.4K
BPO hidden offshore gems Part 1 – Mangalore
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
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1.7K
Top 5 BPO CX predictions for 2021
The end of any year usually draws a flurry of predictions, be it in sports, politics, the economy or even professional wrestling. In...
