Thought Leadership and Opinion Pieces
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4.1KOpinionHow Customer Support Leaders Can Manage a Crisis Like COVID-19
June 3, 2020
As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep...
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3.8KOpinionCOVID-19: Five things that have made the difference for clients and vendors
There have been numerous reports in the media about the challenges that client firms and vendors have struggled with as COVID-19 spread...
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3.5KOpinionRetail’s New Foot Fall: The Customer Service Team
May 20, 2020
COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and strategy...
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6.7KMultimediaVideoDOWNTOWN DEN #056 | IMPACT SOURCING
May 19, 2020
Downtown London Chair, Simon Danczuk chats to four leading personalities from the world of Impact Sourcing. We welcome Traci Freeman, Jonathan Yarlett...
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4.1KFeaturedOpinionReflections of the South African GBS Sector in Lockdown
Ubuntu – An African term meaning”I am, because we are” Our country has been grappling with the lockdown and its prospects for future growth...
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4.1KOpinionTTEC Hiring Over 3,500 Remote Contact Centre Agents in the UK for its work-from-home programme
May 15, 2020
As TTEC has recently announced that it has ranked #13 on Virtual Vocations’ annual list of the Top 25 Employer Partners for...
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5.2KMultimediaPodcastIAOP Pulsecast : The evolution of socially responsible outsourcing
May 14, 2020
This is IAOP PULSEcast, where we explore topics big and small in the world of collaborative partnerships. From AI and RPA to...
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5.8KOpinionCreating Team environment in the “New Normal” Workplace – Post Covid-19
May 13, 2020
The Covid-19 pandemic has radically altered the picture of “teamwork.” Outsourcing, like many professions, depends on creating a work environment where teams...
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4.0KOpinionOutsourcing vs. a New Hamiltonianism: is a Future Duel Inevitable?
May 12, 2020
Last week, a story on outsourcing caught my attention. The Tennessee Valley Authority (TVA) – the largest United States government-owned power provider,...
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3.6KFeaturedOpinionSA youth were asked what they needed during the pandemic. Here’s what they said
May 11, 2020
Youth on the world’s youngest continent have something to say during this Covid-19 crisis: “Don’t just talk at us, talk with us...
