Opinion
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4.3KTen years gone: Remembering a blinkered BPO backlash
January 12, 2020
The United States economy continues to chug along, and unemployment is at the lowest rate it’s been in half a century. When...
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3.5KComputer says yes: Why automation will make contact centres more ‘human’
January 10, 2020
BPOs are in the human workforce management business. You may bill against your agents’ time, but what you’re really selling is people...
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4.1K‘Robot’ Mania: Holding Back The Automation Industry?
January 6, 2020
“When I use a word,’ Humpty Dumpty said in rather a scornful tone, ‘it means just what I choose it to mean...
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7.7KCaribbean BPO must define itself at Montego Bay conference
December 7, 2019
Currently, there is no shortage of prospective delivery points that are positioning themselves as logical spots for offshoring. This must be top...
