News
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3.1KCollapsing the Supply Chain: Top 14 Start-ups redefining real-time transportation visibility
January 28, 2022
Traditional methods of engaging with the supply chain have led to many challenges across the entire Supply Chain Management (SCM) value chain,...
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4.3KTop 5 CX predictions for 2022
January 11, 2022
As 2022 beckons trepidation and optimism with the pandemic entering its third calendar year, CX actors must plan for what lies ahead....
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TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021
November 24, 2021
TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today...
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3.1K
Unrest means BPOs need to leverage Europe’s nearshore diversity
November 17, 2021
No offshore region has garnered more interest of late than Europe’s nearshore. This collection of countries that spans from Central Europe to...
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Face to face again
November 10, 2021
London, Horse Guards Hotel, a mild night in November – and Intelligent Sourcing was back in the room! Our dinner round-table debates...
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3.1KGoing environmental with your business efficiency measures
November 5, 2021
In an interview with the BBC last week Arnold Schwarzenegger, who as governor of California introduced the far reaching environmental legislation known...
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5.1K
Jamaica sustains CX BPO momentum
November 3, 2021
As outsourcers consider how best to deliver customer management services across multiple hubs, the question ‘where next?’ looms large. For English-language requirements,...
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6.6KEgypt: a country for opportunities and positive impact
October 21, 2021
In the 2000s I was helping run a market research agency and we hit on the idea of outsourcing some survey work...
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5.5KThe Next Normal – Part 2: Building Back Better Customer Relationships
October 7, 2021
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...
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6.2KPodcast: The next normal – Part 1: Building back better customer relationships
September 10, 2021
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...
