News
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3.6KTackling the Global Pandemic: The State of the Contingent Workforce Management Market
November 25, 2020
The COVID-19 pandemic has affected all industries, not the least of which being talent acquisition. The Contingent Workforce Management (CWM) outsourcing /...
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5.0KCXFiles Podcast: The Road To 2021 And The New Normal
November 13, 2020
The latest episode of the CX Files podcast features the CEO of Transparent BPO, Scott Newman. Amongst many topics, Scott and I...
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3.5KAI and Data Strategies Reshaping the Future of Work
November 11, 2020
At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts discussed applying better data, analytics, AI, and automation to redefine the future...
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How more IoT and less face-to-face contact keeps customers happy
This year has seen a mass transition to remote working unlike anything in history, and many businesses that rely on employees being...
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3.3KHow automation is helping to drive better business outcomes
November 9, 2020
As we head into another lockdown, demand for online shopping has never been greater with drastic growth predicted in the retail sector. ...
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3.5K
6 Key Considerations to Future-Proof Your Outsourcing Portfolio | Webinar Deck and Replay
August 3, 2020
With the impact of COVID-19 still threatening the economy, business leaders are facing pressure from every direction. An increase in long-term Work...
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5.0KCX Files: Analysis on the new normal
June 19, 2020
Last March Stephen Loynd was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks...
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5.8KBPO opportunity ripe in Mexico’s boarder communities
As the world continues to recover from over three months of unprecedented chaos, contact center executives are contemplating how best to adjust...
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3.5KData & Analytics: The winning edge for your business in the new normal
June 9, 2020
Key Points Analytics, artificial intelligence and machine learning are key digital accelerators that will help businesses recover quickly in the new normal...
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IPA’S need to map out a post Covid 19 BPO Strategy
June 1, 2020
Since the onset of COVID-19, front-office BPO providers have had to rethink how they do business. And fast. In short order, executive teams...
