News
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2.4KMetaverse Primer: What Is It and Where Can It Be Used
April 1, 2022
The Metaverse is an emerging concept that uses next-generation, advanced technologies such as Augmented Reality (AR) / Virtual Reality (VR), digital assets,...
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1.8KStrategies for effective hybrid working
March 4, 2022
As the UK moves into the post-pandemic period, CX decision-makers are under pressure as never before to meet and exceed consumer demands....
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3.1KWinning with Vendor Ecosystems for Innovation
March 1, 2022
Outsourcing innovation, particularly for digital capabilities and processes, may be critical for survival, but it isn’t easy to generate results by doing...
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5.1KDon’t Fear The Gig Worker: GigCX And The Employment Reboot
February 8, 2022
Regular Intelligent Sourcing contributor and CX Files podcast co-host, Mark Hillary, has recently published a new book titled ‘Don’t Fear The Gig...
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4.3KNew expectations for CX In 2022: Gigs and virtual contact centers
February 7, 2022
It’s still early in 2022, so there is just enough time to make a few predictions for the year ahead in CX....
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2.8KCollapsing the Supply Chain: Top 14 Start-ups redefining real-time transportation visibility
January 28, 2022
Traditional methods of engaging with the supply chain have led to many challenges across the entire Supply Chain Management (SCM) value chain,...
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3.8KTop 5 CX predictions for 2022
January 11, 2022
As 2022 beckons trepidation and optimism with the pandemic entering its third calendar year, CX actors must plan for what lies ahead....
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TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021
November 24, 2021
TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today...
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2.7K
Unrest means BPOs need to leverage Europe’s nearshore diversity
November 17, 2021
No offshore region has garnered more interest of late than Europe’s nearshore. This collection of countries that spans from Central Europe to...
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Face to face again
November 10, 2021
London, Horse Guards Hotel, a mild night in November – and Intelligent Sourcing was back in the room! Our dinner round-table debates...
