News
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3.1KUnleashing the Power of AI for Business Transformation
June 6, 2022
Though enterprises across industries understand AI’s possibilities and potential in driving business transformation, they struggle to efficiently implement and scale AI adoption....
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2.9KBuyers of Telecom Expense Management: Confronting a Post-Pandemic World
June 2, 2022
In the wake of the global pandemic, the world of hybrid work is spawning an array of new challenges for enterprises. Large...
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2.3KChanging customer behaviours in an uncertain world
May 31, 2022
Our latest deep-dive research report on Customer Behaviour launched last week made for fascinating reading. The research shows a complex and evolving...
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2.7K
A watershed in customer attitudes with far-reaching implications for business
May 25, 2022
So much has changed in the last couple of years through the pandemic, Brexit, the war in Ukraine and now the cost...
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3.4KBPOs must prepare for economic uncertainty
May 19, 2022
The uncertainty that has pervaded business since early 2020 shows little sign of abating. Within this vortex, the next chapter of economic...
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An innovative impact sourcing solution created and tailored for the GBS industry to create careers
April 12, 2022
” Imagine a world where the success of a business is not just measured in pounds and pence, but includes what it...
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Humanising the Customer Journey
April 10, 2022
When last did you share an insightful conversation with a bot? Chances are never, yes, they are powerful tools for increased...
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1.5KUltimate CX: Grounded With Concorde?
April 4, 2022
When the Concorde fleet was permanently grounded nearly 20 years ago in 2003, it also marked the demise of ‘ultimate CX’. There’s a fundamental...
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2.1K
Metaverse Primer: What Is It and Where Can It Be Used
April 1, 2022
The Metaverse is an emerging concept that uses next-generation, advanced technologies such as Augmented Reality (AR) / Virtual Reality (VR), digital assets,...
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1.6KStrategies for effective hybrid working
March 4, 2022
As the UK moves into the post-pandemic period, CX decision-makers are under pressure as never before to meet and exceed consumer demands....
