News
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3.9KThe Arvato/British Gas scandal highlights the difference between accountability and responsibility
February 6, 2023
The British energy market regulator Ofgem, regularly publishes customer satisfaction data covering the entire energy market in the UK. The data is...
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2.0KWhat the rise of Blockchain and the Metaverse means for customer experience
February 2, 2023
The metaverse concept has captured the imagination of futurists for decades. With the advancement of blockchain technology, developing a fully-realized metaverse is...
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4.9KWhat are the benefits of Global Outsourcing?
January 20, 2023
Global versus local outsourcing Do they actually differ? Depends, really. There is no easy “yes” or “no” answer to the question. The...
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3.0KHow to overcome recruitment problems in today’s financial industry
January 18, 2023
The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from...
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2.8KThe most important CX trends to focus on in 2023
January 16, 2023
Quantanite recently published an ebook looking at our 2023 predictions for customer service and the broader customer experience (CX). What I really...
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5.6KContent moderation is nasty, but essential. How do we make it better?
January 10, 2023
Content moderation is a dirty job, but someone has to do it. This is the reality of the Internet today. This is...
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2.5KGBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations
January 5, 2023
Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS...
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1.5KDawn of the Planet of the Bots
January 3, 2023
The marketing industry is facing strong headwinds for a variety of reasons – from the demise of third-party cookies to rapidly evolving...
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4.4K
Scaling automation across the enterprise
November 1, 2022
Organizations around the world have been using automation more and more over the last several years. Increasing pressure on bottom lines, rising...
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3.7K
Becoming a Customer of Choice: How to Boost Your Supplier Relationships
October 3, 2022
Traditionally, the purpose of supplier management was to ensure outsourcing outcomes matched the intent of the contract. Now, as companies seek to...
