News
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179The client innovation challenge: Managing the vendor eco-system
To achieve a competitive edge, client firms have intensified their search for sources of innovation. Recent years have seen client firms trying...
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324Rise of the IT specialist
As enterprises ramp up their digital transformation initiatives, the strategic sourcing function faces the challenging task of establishing and orchestrating an IT...
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522Should you scrap all your planned webinars?
Earlier this week I interviewed Michele Rowan from the WFH Alliance in the US. As a trade body that focuses on best...
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1.4K
Tackling the Global Pandemic: The State of the Contingent Workforce Management Market
The COVID-19 pandemic has affected all industries, not the least of which being talent acquisition. The Contingent Workforce Management (CWM) outsourcing /...
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2.6KCXFiles Podcast: The Road To 2021 And The New Normal
The latest episode of the CX Files podcast features the CEO of Transparent BPO, Scott Newman. Amongst many topics, Scott and I...
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1.6KAI and Data Strategies Reshaping the Future of Work
At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts discussed applying better data, analytics, AI, and automation to redefine the future...
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How more IoT and less face-to-face contact keeps customers happy
This year has seen a mass transition to remote working unlike anything in history, and many businesses that rely on employees being...
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1.5KHow automation is helping to drive better business outcomes
As we head into another lockdown, demand for online shopping has never been greater with drastic growth predicted in the retail sector. ...
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1.7K
6 Key Considerations to Future-Proof Your Outsourcing Portfolio | Webinar Deck and Replay
With the impact of COVID-19 still threatening the economy, business leaders are facing pressure from every direction. An increase in long-term Work...
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CX Files: Analysis on the new normal
Last March Stephen Loynd was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks...
