News
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449Egypt: a country for opportunities and positive impact
In the 2000s I was helping run a market research agency and we hit on the idea of outsourcing some survey work...
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932The Next Normal – Part 2: Building Back Better Customer Relationships
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...
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1.9KPodcast: The next normal – Part 1: Building back better customer relationships
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...
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846Summer of consolidation a hot one for BPOs
The trend toward consolidation in the CX outsourcing space has taken on a frenetic pace of late. With more action over the...
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701South Africa’s BPO sector surges on the back of global recovery
As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the...
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733The client innovation challenge: Managing the vendor eco-system
To achieve a competitive edge, client firms have intensified their search for sources of innovation. Recent years have seen client firms trying...
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592Rise of the IT specialist
As enterprises ramp up their digital transformation initiatives, the strategic sourcing function faces the challenging task of establishing and orchestrating an IT...
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727Should you scrap all your planned webinars?
Earlier this week I interviewed Michele Rowan from the WFH Alliance in the US. As a trade body that focuses on best...
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Tackling the Global Pandemic: The State of the Contingent Workforce Management Market
The COVID-19 pandemic has affected all industries, not the least of which being talent acquisition. The Contingent Workforce Management (CWM) outsourcing /...
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3.0KCXFiles Podcast: The Road To 2021 And The New Normal
The latest episode of the CX Files podcast features the CEO of Transparent BPO, Scott Newman. Amongst many topics, Scott and I...
