Global versus local outsourcing Do they actually differ? Depends, really. There is no easy “yes” or “no” answer to the question. The...
The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from...
Quantanite recently published an ebook looking at our 2023 predictions for customer service and the broader customer experience (CX). What I really...
Content moderation is a dirty job, but someone has to do it. This is the reality of the Internet today. This is...
Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS...
The marketing industry is facing strong headwinds for a variety of reasons – from the demise of third-party cookies to rapidly evolving...
Organizations around the world have been using automation more and more over the last several years. Increasing pressure on bottom lines, rising...
Traditionally, the purpose of supplier management was to ensure outsourcing outcomes matched the intent of the contract. Now, as companies seek to...
Without question, the past nearly three years have strained the customer management outsourcing community like no other period of time. The milestones...
Ben Jones is the Group CCO at Sigma Connected Group. He is based in Birmingham in the UK. Ben attended the CX...