News
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1526 Key Considerations to Future-Proof Your Outsourcing Portfolio | Webinar Deck and Replay
With the impact of COVID-19 still threatening the economy, business leaders are facing pressure from every direction. An increase in long-term Work...
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658CX Files: Analysis on the new normal
Last March Stephen Loynd was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks...
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1.4KBPO opportunity ripe in Mexico’s boarder communities
As the world continues to recover from over three months of unprecedented chaos, contact center executives are contemplating how best to adjust...
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641Data & Analytics: The winning edge for your business in the new normal
Key Points Analytics, artificial intelligence and machine learning are key digital accelerators that will help businesses recover quickly in the new normal...
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IPA’S need to map out a post Covid 19 BPO Strategy
Since the onset of COVID-19, front-office BPO providers have had to rethink how they do business. And fast. In short order, executive teams...
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India is 2020’s most favored offshore location
India is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according to research conducted by...
