News
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3.0KThe Resilience of the BPO Industry During Economic Crisis
September 6, 2023
Business Process Outsourcing (BPO) has evolved from being a supplemental aspect of companies to an integral part of business strategies across industries....
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2.7K5 Impacts of CX BPO Mega-Consolidation
May 2, 2023
Mergers and acquisitions denote an industry that is profitable, growing, and attractive—good health indicators for any sector. In the CX outsourcing space,...
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1.6KWhere’s the Best European-Language Workforce?
April 25, 2023
Effective communication with customers in their native language has become increasingly important in customer support sourcing decisions. That’s why over the past...
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2.7KIAOP announces 2023 Global Impact Sourcing Awards winners
March 30, 2023
IAOP® is proud to announce the winners of the 2023 Global Impact Sourcing Awards (GISA), recognizing organizations that have made a significant...
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1.6KNine employee experience solutions enterprises need – Is surviving the recession enough?
March 28, 2023
Macroeconomic uncertainties and the impending recession are compelling enterprises to take defensive measures such as shutting down businesses and laying off employees....
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3.3KMetaverse: the New Gateway to Enhance Stakeholder Experience
March 7, 2023
The advent of the World Wide Web transformed how people consume experiences. The affordability of the internet and the emergence of smartphones...
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2.9KDoes GigCX Need An Image Reboot?
March 2, 2023
Over the past few years there has been a strong increase in interest in GigCX. In short, this is where home-based customer...
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3.0K
Accelerating Net-Zero Progress with Innovative Technology
February 24, 2023
Governments and enterprises have been doubling down on the development of their net-zero targets in recent years, seeking to demonstrate ambition and...
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3.1KThe Arvato/British Gas scandal highlights the difference between accountability and responsibility
February 6, 2023
The British energy market regulator Ofgem, regularly publishes customer satisfaction data covering the entire energy market in the UK. The data is...
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1.8KWhat the rise of Blockchain and the Metaverse means for customer experience
February 2, 2023
The metaverse concept has captured the imagination of futurists for decades. With the advancement of blockchain technology, developing a fully-realized metaverse is...
