News
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708BPOs must prepare for economic uncertainty
The uncertainty that has pervaded business since early 2020 shows little sign of abating. Within this vortex, the next chapter of economic...
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An innovative impact sourcing solution created and tailored for the GBS industry to create careers
” Imagine a world where the success of a business is not just measured in pounds and pence, but includes what it...
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Humanising the Customer Journey
When last did you share an insightful conversation with a bot? Chances are never, yes, they are powerful tools for increased...
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577Ultimate CX: Grounded With Concorde?
When the Concorde fleet was permanently grounded nearly 20 years ago in 2003, it also marked the demise of ‘ultimate CX’. There’s a fundamental...
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757Metaverse Primer: What Is It and Where Can It Be Used
The Metaverse is an emerging concept that uses next-generation, advanced technologies such as Augmented Reality (AR) / Virtual Reality (VR), digital assets,...
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693Strategies for effective hybrid working
As the UK moves into the post-pandemic period, CX decision-makers are under pressure as never before to meet and exceed consumer demands....
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882Winning with Vendor Ecosystems for Innovation
Outsourcing innovation, particularly for digital capabilities and processes, may be critical for survival, but it isn’t easy to generate results by doing...
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960Don’t Fear The Gig Worker: GigCX And The Employment Reboot
Regular Intelligent Sourcing contributor and CX Files podcast co-host, Mark Hillary, has recently published a new book titled ‘Don’t Fear The Gig...
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2.2KNew expectations for CX In 2022: Gigs and virtual contact centers
It’s still early in 2022, so there is just enough time to make a few predictions for the year ahead in CX....
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1.0KCollapsing the Supply Chain: Top 14 Start-ups redefining real-time transportation visibility
Traditional methods of engaging with the supply chain have led to many challenges across the entire Supply Chain Management (SCM) value chain,...
