News
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655South Africa welcomes you to the Annual BPESA GBS & BPO Conference and GBS Alchemy Awards 2025!
September 18, 2025
Taking place in sunny Durban from 3–5 November 2025, this flagship event will bring together local and international delegates to connect, collaborate...
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1.0KMapping digital employment opportunities for refugees
May 29, 2025
Hiring refugee talent remotely is both good business sense and socially beneficial. How can the business community in the United Kingdom lead...
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2.0KOutsource to Transform – an excellent resource for IT leaders, procurement professionals, and business executives involved in outsourcing
March 24, 2025
Book Review ‘Outsource to Transform’ – A Guide to Finding the Right Partners, Managing the Change and Risk. ‘Outsource to Transform’ is...
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2.3KSergei Levteev – IBA Group – The Tech Infrastructure Supporting CX
March 10, 2025
Sergei Levteev is the Chairman and CEO of IBA Group. He is based in Prague in Czechia. IBA Group is a technology...
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4.5KThe Resilience of the BPO Industry During Economic Crisis
September 6, 2023
Business Process Outsourcing (BPO) has evolved from being a supplemental aspect of companies to an integral part of business strategies across industries....
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3.9K5 Impacts of CX BPO Mega-Consolidation
May 2, 2023
Mergers and acquisitions denote an industry that is profitable, growing, and attractive—good health indicators for any sector. In the CX outsourcing space,...
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2.2KWhere’s the Best European-Language Workforce?
April 25, 2023
Effective communication with customers in their native language has become increasingly important in customer support sourcing decisions. That’s why over the past...
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3.5KIAOP announces 2023 Global Impact Sourcing Awards winners
March 30, 2023
IAOP® is proud to announce the winners of the 2023 Global Impact Sourcing Awards (GISA), recognizing organizations that have made a significant...
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2.3KNine employee experience solutions enterprises need – Is surviving the recession enough?
March 28, 2023
Macroeconomic uncertainties and the impending recession are compelling enterprises to take defensive measures such as shutting down businesses and laying off employees....
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3.9KMetaverse: the New Gateway to Enhance Stakeholder Experience
March 7, 2023
The advent of the World Wide Web transformed how people consume experiences. The affordability of the internet and the emergence of smartphones...
