News
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524The future of outsourcing? Build smarter, elevate faster, return stronger
December 11, 2025
Debra Maxwell, CEO at ArvatoConnect, explores how the traditional offshoring model is evolving and why a Build – Elevate – Return approach...
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826Interact launches South Africa research paper with Ryan Strategic Advisory
November 26, 2025
Interact’s latest research paper, created with Peter Ryan and Ryan Strategic Advisory, dives into the trends, opportunities, and untapped potential of South...
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712Europe’s Best in Customer Contact Celebrated at the 25th ECCCSAs
The European customer contact community came together last night at the 25th edition of the prestigious European Contact Centre & Customer Service...
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1.3KSouth Africa welcomes you to the Annual BPESA GBS & BPO Conference and GBS Alchemy Awards 2025!
September 18, 2025
Taking place in sunny Durban from 3–5 November 2025, this flagship event will bring together local and international delegates to connect, collaborate...
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1.3KMapping digital employment opportunities for refugees
May 29, 2025
Hiring refugee talent remotely is both good business sense and socially beneficial. How can the business community in the United Kingdom lead...
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2.2KOutsource to Transform – an excellent resource for IT leaders, procurement professionals, and business executives involved in outsourcing
March 24, 2025
Book Review ‘Outsource to Transform’ – A Guide to Finding the Right Partners, Managing the Change and Risk. ‘Outsource to Transform’ is...
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2.7KSergei Levteev – IBA Group – The Tech Infrastructure Supporting CX
March 10, 2025
Sergei Levteev is the Chairman and CEO of IBA Group. He is based in Prague in Czechia. IBA Group is a technology...
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4.8KThe Resilience of the BPO Industry During Economic Crisis
September 6, 2023
Business Process Outsourcing (BPO) has evolved from being a supplemental aspect of companies to an integral part of business strategies across industries....
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4.1K5 Impacts of CX BPO Mega-Consolidation
May 2, 2023
Mergers and acquisitions denote an industry that is profitable, growing, and attractive—good health indicators for any sector. In the CX outsourcing space,...
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2.4KWhere’s the Best European-Language Workforce?
April 25, 2023
Effective communication with customers in their native language has become increasingly important in customer support sourcing decisions. That’s why over the past...
