News

Egypt: a country for opportunities and positive impact

October 21, 2021

In the 2000s I was helping run a market research agency and we hit on the idea of outsourcing some survey work...

The Next Normal – Part 2: Building Back Better Customer Relationships

October 7, 2021

Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...

Podcast: The next normal – Part 1: Building back better customer relationships

September 10, 2021

TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...

Summer of consolidation a hot one for BPOs

July 29, 2021

The trend toward consolidation in the CX outsourcing space has taken on a frenetic pace of late.  With more action over the...

South Africa’s BPO sector surges on the back of global recovery

As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the...

The client innovation challenge: Managing the vendor eco-system

July 26, 2021

To achieve a competitive edge, client firms have intensified their search for sources of innovation. Recent years have seen client firms trying...

Should you scrap all your planned webinars?

June 8, 2021

Earlier this week I interviewed Michele Rowan from the WFH Alliance in the US. As a trade body that focuses on best...

CXFiles Podcast: The Road To 2021 And The New Normal

November 13, 2020

The latest episode of the CX Files podcast features the CEO of Transparent BPO, Scott Newman. Amongst many topics, Scott and I...