Downloads
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2.5KInsourcing – New motives and best practices for success
As they plan recoveries and fortify business continuity plans, many business leaders are seeking to rebalance their sourcing models with a heavy...
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3.6KCOVID-19 Impact and Response-Nearshoring of Services
As the humanitarian, social, and business impact of COVID-19 continues to evolve and expand, ConnectAmericas is partnering with Neo Group to gather...
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3.2K
Strength in Adversity: Enterprise Service Resilience During the COVID-19 Crisis
Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus...
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4.3K
A 360-degree View of Enterprise Automation
Everest Group’s 360-degree Enterprise Automation Playbook empowers enterprises with practical advice and guidance on how Intelligent Automation (IA) can help them develop a...
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3.8K
Assessing the Impact of Recession on Business Process Services Providers
There is plenty of evidence to suggest that the global economy is on a path to recession. Most sectors will be impacted,...
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1.1KSuccess begins at home – Download the ebook here
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
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2.7K
How Best-in-Class Organizations Leverage Intelligent Automation
Automation-led business transformation has been at the top of most organizations’ agendas recently – and for good reason. An effective strategy to...
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3.6K
Are you using the right application services pricing model?
Despite decades of outsourcing experience, pricing models remain largely stuck in the past, using outdated approaches that offer little to no incentive...
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3.1K
The Role of Global Business Services in Innovation, Enabling Top-line Business Impact, and Growth in New Markets – a Practitioner’s Perspective
The shared services or global in-house center (GIC) model has undergone significant change in recent years, evolving from low-cost service provider to...
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2.7K
Better than a crystal ball: insights into the future of talent
We are approaching a talent inflection point – in the not too distant future, current skills will be insufficient for the work...
