Downloads
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611Success begins at home – Download the ebook here
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
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2.3KHow Best-in-Class Organizations Leverage Intelligent Automation
Automation-led business transformation has been at the top of most organizations’ agendas recently – and for good reason. An effective strategy to...
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3.1K
Are you using the right application services pricing model?
Despite decades of outsourcing experience, pricing models remain largely stuck in the past, using outdated approaches that offer little to no incentive...
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2.6K
The Role of Global Business Services in Innovation, Enabling Top-line Business Impact, and Growth in New Markets – a Practitioner’s Perspective
The shared services or global in-house center (GIC) model has undergone significant change in recent years, evolving from low-cost service provider to...
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2.4K
Better than a crystal ball: insights into the future of talent
We are approaching a talent inflection point – in the not too distant future, current skills will be insufficient for the work...
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Global CX blockchain report uncovers key CX and contact centre trends across different verticals
A global CX Blockchain Market Intelligence Report commissioned by The CX Blockchain Institute and compiled by specialist research firm Knowledge Executive, takes...
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2.2K
The RPO Market Is Dynamic … and So Is Pricing
The Recruitment Process Outsourcing (RPO) market is rocking, with a vibrant service provider landscape, an enviable number of successful use cases, and...
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2.3K
COLA: Don’t be caught without it
Over the term of an outsourced contract, the service provider could incur changes in the delivery cost, most often as a result...
