February 9, 2021
In 2008 when Lehman Brothers had just collapsed and the market looked like it would not recover, the world economy came to...
February 1, 2021
Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide...
January 18, 2021
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
January 1, 2021
While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for...
December 2, 2020
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
October 15, 2020
IBM caused a stir in the market when it announced its plan to spin off the managed infrastructure services business of its...
October 6, 2020
One of the most potent levers enabling digital transformation in recent times is Intelligent Automation in Business Processes (IABP). Solution providers are...
September 18, 2020
As they plan recoveries and fortify business continuity plans, many business leaders are seeking to rebalance their sourcing models with a heavy...
July 14, 2020
As the humanitarian, social, and business impact of COVID-19 continues to evolve and expand, ConnectAmericas is partnering with Neo Group to gather...
July 1, 2020
Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus...