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2.0KFrom dissatisfaction to delight: Sustaining client satisfaction in the post-pandemic world
April 1, 2021
Technology vendors emerged as true strategic partners to enterprises during COVID-19 in terms of helping them navigate the pandemic’s impact. These partnerships...
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2.9KPost Pandemic outsourcing trends for CEO’s
March 1, 2021
It has been a year into the pandemic, however, there is very little evidence and clarity as to how the outsourcing sector...
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2.1KRecession-proof your finance organization: Building business resiliency with digital intelligence
If ever there was a time for an organization to truly commit to digital transformation, this is it. Digital transformation within finance...
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3.3K
Business Process Services (BPS) 4.0: Heralding the Start of a New Era
Like most industries around the world, BPS was hit hard by the COVID-19 crisis. The industry’s initial response to the unprecedented disruption...
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2.1KResilience Perspectives Post 2020: Insights into how different industries dealt with the impact of the pandemic and lessons learnt
February 9, 2021
In 2008 when Lehman Brothers had just collapsed and the market looked like it would not recover, the world economy came to...
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4.8K
An evolving digital workforce to assist humans
February 1, 2021
Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide...
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5.4KNicaragua – An Established Location for Outsourcing Excellence
January 18, 2021
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
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5.0K
Everest Group’s 2020 enterprise key issues in Global Sourcing: Setting course when uncertainty rules supreme
January 1, 2021
While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for...
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3.4KTop Performing Technology, Tools and Trends in Contact Centres
December 2, 2020
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
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3.9K
With Spin-off, IBM Finally Embraces a Cloud and AI-first Future
October 15, 2020
IBM caused a stir in the market when it announced its plan to spin off the managed infrastructure services business of its...
