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1.5KTop Performing Technology, Tools and Trends in Contact Centres
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
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1.8KWith Spin-off, IBM Finally Embraces a Cloud and AI-first Future
IBM caused a stir in the market when it announced its plan to spin off the managed infrastructure services business of its...
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1.4K
Intelligent Automation in Business Processes (IABP) – State of the Market
One of the most potent levers enabling digital transformation in recent times is Intelligent Automation in Business Processes (IABP). Solution providers are...
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1.5K
Insourcing – New motives and best practices for success
As they plan recoveries and fortify business continuity plans, many business leaders are seeking to rebalance their sourcing models with a heavy...
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2.8KCOVID-19 Impact and Response-Nearshoring of Services
As the humanitarian, social, and business impact of COVID-19 continues to evolve and expand, ConnectAmericas is partnering with Neo Group to gather...
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2.4K
Strength in Adversity: Enterprise Service Resilience During the COVID-19 Crisis
Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus...
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3.6K
A 360-degree View of Enterprise Automation
Everest Group’s 360-degree Enterprise Automation Playbook empowers enterprises with practical advice and guidance on how Intelligent Automation (IA) can help them develop a...
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2.9K
Assessing the Impact of Recession on Business Process Services Providers
There is plenty of evidence to suggest that the global economy is on a path to recession. Most sectors will be impacted,...
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406Success begins at home – Download the ebook here
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
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2.0K
How Best-in-Class Organizations Leverage Intelligent Automation
Automation-led business transformation has been at the top of most organizations’ agendas recently – and for good reason. An effective strategy to...
