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3.7KGeorgia – A next-wave eastern European location for outsourcing excellence
Georgia’s competitive profile in voice and non-voice business process services and IT positions the country as a next-wave destination for sourcing services....
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1.8KFederated Learning: Comparisons, Benefits and application
Organizations have identified Artificial Intelligence (AI) as a quintessential enabling layer in their digital transformations. As AI adoption increases, so too does...
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1.6K
Building a Healthy Transformation Pipeline through Hybrid Process Mining
Organizations across industries are increasingly adopting transformation levers such as automation and process re-engineering to build agile and resilient operations. However, many...
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1.2K
From dissatisfaction to delight: Sustaining client satisfaction in the post-pandemic world
Technology vendors emerged as true strategic partners to enterprises during COVID-19 in terms of helping them navigate the pandemic’s impact. These partnerships...
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1.9KPost Pandemic outsourcing trends for CEO’s
It has been a year into the pandemic, however, there is very little evidence and clarity as to how the outsourcing sector...
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1.2KRecession-proof your finance organization: Building business resiliency with digital intelligence
If ever there was a time for an organization to truly commit to digital transformation, this is it. Digital transformation within finance...
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1.6K
Business Process Services (BPS) 4.0: Heralding the Start of a New Era
Like most industries around the world, BPS was hit hard by the COVID-19 crisis. The industry’s initial response to the unprecedented disruption...
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1.3KResilience Perspectives Post 2020: Insights into how different industries dealt with the impact of the pandemic and lessons learnt
In 2008 when Lehman Brothers had just collapsed and the market looked like it would not recover, the world economy came to...
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3.4K
An evolving digital workforce to assist humans
Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide...
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3.0KNicaragua – An Established Location for Outsourcing Excellence
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
