Downloads
-
1.8KPost Pandemic outsourcing trends for CEO’s
It has been a year into the pandemic, however, there is very little evidence and clarity as to how the outsourcing sector...
-
1.1KRecession-proof your finance organization: Building business resiliency with digital intelligence
If ever there was a time for an organization to truly commit to digital transformation, this is it. Digital transformation within finance...
-
1.4KBusiness Process Services (BPS) 4.0: Heralding the Start of a New Era
Like most industries around the world, BPS was hit hard by the COVID-19 crisis. The industry’s initial response to the unprecedented disruption...
-
1.3KResilience Perspectives Post 2020: Insights into how different industries dealt with the impact of the pandemic and lessons learnt
In 2008 when Lehman Brothers had just collapsed and the market looked like it would not recover, the world economy came to...
-
2.9K
An evolving digital workforce to assist humans
Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide...
-
2.8KNicaragua – An Established Location for Outsourcing Excellence
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
-
2.4K
Everest Group’s 2020 enterprise key issues in Global Sourcing: Setting course when uncertainty rules supreme
While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for...
-
2.1KTop Performing Technology, Tools and Trends in Contact Centres
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
-
2.6K
With Spin-off, IBM Finally Embraces a Cloud and AI-first Future
IBM caused a stir in the market when it announced its plan to spin off the managed infrastructure services business of its...
-
2.1K
Intelligent Automation in Business Processes (IABP) – State of the Market
One of the most potent levers enabling digital transformation in recent times is Intelligent Automation in Business Processes (IABP). Solution providers are...
