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3.7KBetter than a crystal ball: insights into the future of talent
February 2, 2020
We are approaching a talent inflection point – in the not too distant future, current skills will be insufficient for the work...
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Global CX blockchain report uncovers key CX and contact centre trends across different verticals
January 23, 2020
A global CX Blockchain Market Intelligence Report commissioned by The CX Blockchain Institute and compiled by specialist research firm Knowledge Executive, takes...
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4.0K
The RPO Market Is Dynamic … and So Is Pricing
January 2, 2020
The Recruitment Process Outsourcing (RPO) market is rocking, with a vibrant service provider landscape, an enviable number of successful use cases, and...
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4.0K
COLA: Don’t be caught without it
January 1, 2020
Over the term of an outsourced contract, the service provider could incur changes in the delivery cost, most often as a result...
