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How to Accelerate through Economic Disruption: Strategies for the UK&I and European Markets

December 12, 2022

The global macroeconomic environment has experienced considerable ups and downs in recent months. Europe and the UK and Ireland (UK&I), in particular,...

Wisdom of the Crowd: The Gig Delivery Model in Trust and Safety

August 23, 2022

Gig workers are becoming increasingly ubiquitous in Trust and Safety (T&S) roles. At this point, gig workers are generally engaged in transactional...

The State of HR in Shared Services

August 8, 2022

In preparation for SSOW Autumn this September, SSON Digital sat down with Jim Hankins, the Executive Director of HR Shared Services at...

The top 5 trends shaping the SSO space right now!

The COVID-19 pandemic has changed the future of work as we know it. There are a number of challenges facing shared services...

Practitioner Perspectives: Top Employers for Tech Talent – Who is Winning the Tech Talent War?

August 1, 2022

In its inaugural edition of Top Employers for Tech Talent™, Everest Group ranked the leading US companies that employees perceive as the most...

May 6, 2022

With all the latest AI and RPA technologies available on the market its hard not to get swept up in a desire...

4Cs to Successfully Attain Business Agility in GBS Organizations

May 3, 2022

Business agility has taken center stage for enterprises as they strategize to quickly adapt and respond to market challenges and opportunities. Organizations...

5 Success-driving Actions: How to Manage Extreme Outsourcing Pricing

March 1, 2022

Outsourcing services have transformed profoundly as a result of the pandemic; evolving client needs and operating models; the advent of new technologies...

Impact Sourcing special report 2022

February 3, 2022

Impact Sourcing is something Intelligent Sourcing has always championed.  From its early days of adoption in India under the banner of ‘Rural...