June 1, 2020
Everest Group’s 360-degree Enterprise Automation Playbook empowers enterprises with practical advice and guidance on how Intelligent Automation (IA) can help them develop a...
May 1, 2020
There is plenty of evidence to suggest that the global economy is on a path to recession. Most sectors will be impacted,...
April 23, 2020
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
April 7, 2020
Automation-led business transformation has been at the top of most organizations’ agendas recently – and for good reason. An effective strategy to...
March 19, 2020
Despite decades of outsourcing experience, pricing models remain largely stuck in the past, using outdated approaches that offer little to no incentive...
March 2, 2020
The shared services or global in-house center (GIC) model has undergone significant change in recent years, evolving from low-cost service provider to...
February 2, 2020
We are approaching a talent inflection point – in the not too distant future, current skills will be insufficient for the work...
January 23, 2020
A global CX Blockchain Market Intelligence Report commissioned by The CX Blockchain Institute and compiled by specialist research firm Knowledge Executive, takes...
January 2, 2020
The Recruitment Process Outsourcing (RPO) market is rocking, with a vibrant service provider landscape, an enviable number of successful use cases, and...
January 1, 2020
Over the term of an outsourced contract, the service provider could incur changes in the delivery cost, most often as a result...