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3.4KIntelligent Automation in Business Processes (IABP) – State of the Market
October 6, 2020
One of the most potent levers enabling digital transformation in recent times is Intelligent Automation in Business Processes (IABP). Solution providers are...
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4.3K
Insourcing – New motives and best practices for success
September 18, 2020
As they plan recoveries and fortify business continuity plans, many business leaders are seeking to rebalance their sourcing models with a heavy...
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4.8KCOVID-19 Impact and Response-Nearshoring of Services
July 14, 2020
As the humanitarian, social, and business impact of COVID-19 continues to evolve and expand, ConnectAmericas is partnering with Neo Group to gather...
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4.3K
Strength in Adversity: Enterprise Service Resilience During the COVID-19 Crisis
July 1, 2020
Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus...
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5.6K
A 360-degree View of Enterprise Automation
June 1, 2020
Everest Group’s 360-degree Enterprise Automation Playbook empowers enterprises with practical advice and guidance on how Intelligent Automation (IA) can help them develop a...
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5.4K
Assessing the Impact of Recession on Business Process Services Providers
May 1, 2020
There is plenty of evidence to suggest that the global economy is on a path to recession. Most sectors will be impacted,...
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2.2KSuccess begins at home – Download the ebook here
April 23, 2020
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
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3.7K
How Best-in-Class Organizations Leverage Intelligent Automation
April 7, 2020
Automation-led business transformation has been at the top of most organizations’ agendas recently – and for good reason. An effective strategy to...
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5.0K
Are you using the right application services pricing model?
March 19, 2020
Despite decades of outsourcing experience, pricing models remain largely stuck in the past, using outdated approaches that offer little to no incentive...
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4.7K
The Role of Global Business Services in Innovation, Enabling Top-line Business Impact, and Growth in New Markets – a Practitioner’s Perspective
March 2, 2020
The shared services or global in-house center (GIC) model has undergone significant change in recent years, evolving from low-cost service provider to...
