Posts By Intelligent Sourcing
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3.1KTalking Sourcing EventsEuropean Contact Centre & Customer Service Awards (ECCCSAs) 2024
The greatest awards programme in the European customer contact industry. For more information visit www.ecccsa.com The award-winning European Contact Centre & Customer...
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3.2KOpinionWhat Is the future for work in a world of uncontrolled war and exponential AI?
Latest opinion piece by Mark Hillary How do we make sense of the world and how fast it is changing? I can...
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4.4KOpinionThe BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth
The perception of outsourcing as a mere cost-cutting tactic is a relic of the past. Today’s BPO industry is a £100 billion...
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3.4KOpinionAre Investors Right to Be Nervous about CXM Providers? Well, It Depends!
Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. While concerns about declining revenues and...
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3.4KOpinionIndia is the Most Favored Offshore CX Delivery Location in 2024
The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia India retains...
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3.4KOpinion
Flexible Workforce Management In BPOs Is Undergoing A Post-Pandemic Renaissance
Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually just another three-letter acronym that customer service specialists...
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3.3KOpinionCustomer service: the boardroom imperative for today and tomorrow
Reflecting further on our Annual Conference last week, it’s clear that enabling and empowering our people – whether through better training, access...
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3.4KDownloads
Profiles in Emerging Outsourcer Success: 2024
Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing...
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4.4KSpecial ReportsLocation, Location, Location – 2024 and beyond
No matter what the angle or the time period, there has always been a death knell sounded over the future of offshoring....
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5.2KOpinionSensée and The Contact Company CEOs talk openly about a successful future together
This week the Liverpool Echo announced that almost 1,000 jobs were now saved after The Contact Company, a contact centre company based...
