Posts By Intelligent Sourcing
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3.8KOpinionUnlocking Success: Embracing Contact Centres as a Rewarding Career Choice
The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives...
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2.2KOpinionCan ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?
What are your plans for Customer Service Week 2023? The annual celebration is underway this week from Monday to Friday. It initially...
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2.7KOpinion
Is GigCX Changing The Future Of Work Itself?
I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our...
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2.2KImpact Sourcing Chapter UK&IJon Yarlett – Impact Sourcing Alliance – The Role of Impact Sourcing In BPO and CX
Jon Yarlett is the founder and COO of Intelligent Sourcing magazine. He recently founded a new trade association focused on impact sourcing titled...
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3.4KImpact Sourcing Chapter UK&IImpact Sourcing Report 2023 – Let’s make an impact together
One of the things that doesn’t get spoken about enough is the positive impact our industry provides. There are countless articles on...
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4.0KNewsThe Resilience of the BPO Industry During Economic Crisis
Business Process Outsourcing (BPO) has evolved from being a supplemental aspect of companies to an integral part of business strategies across industries....
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3.5KOpinionAI will destroy outsourcing…or will it?
Search engines are integrating it. Some writers are striking because of it. Recently, few topics have garnered as much attention as artificial...
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2.2KOpinionMore than a summer job: Service as a Profession
Over the last two weeks, students across the country have been receiving their exam results, with some even brave enough to do...
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2.2KOpinion
Are Metaverse Experiences the Future of Customer Support?
In today’s dynamic world, there is often a tendency for current trends and realities to impede the progress of future advancements. Brands...
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Impact Sourcing Chapter UK&I
A brief history of Impact Sourcing and why it’s important
What is Impact Sourcing? The meaning of Impact Sourcing has evolved since the term emerged in the early 2000s. In a nutshell,...
