CX Files: Data Security And CX – How Do You Keep Customer Data Safe?

Peter Zaitsev is the founder and CEO of Percona, based in North Carolina in the US. Percona designs, supports, and advises on databases. They help companies manage data and keep it safe.

This episode was inspired by the recent Capital One hack, where personal details of over 100m customers was compromised. Peter talks about database design and how customer data can be protected, even from inside hacking. He also compares the various global systems of regulation, especially the GDPR used in Europe. Peter also explores questions around the data we upload to social media and how Cambridge Analytica could access Facebook data in a way that was legal at the time.



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