All posts tagged "Opinion"
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7.0KOpinionAMLO aside, Mexico retains significant nearshore BPO value
In the current global business environment, executives are feeling pressure to make decisions quickly, based on sensational headlines that may not tell...
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4.1KOpinionDisruptive Trends set to Transform the Auto Industry
Having just announced TTEC’s contract win with Volkswagen Group to deliver a five-year digitisation plan to transform CX we asked Iain Banks...
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6.4KOpinion
Facing the BPO crossroads in LatAm
There has been a solid number of outsourcing success stories in Latin America over the past two decades, each worthy of praise...
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6.3KOpinion
Belize carving out a nearshore English Niche
The offshore delivery market is in the throes of disruption. Enterprises are pressuring their BPO partners to find locations that include not...
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4.3KOpinionTen years gone: Remembering a blinkered BPO backlash
The United States economy continues to chug along, and unemployment is at the lowest rate it’s been in half a century. When...
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3.5KOpinionComputer says yes: Why automation will make contact centres more ‘human’
BPOs are in the human workforce management business. You may bill against your agents’ time, but what you’re really selling is people...
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4.1KOpinion‘Robot’ Mania: Holding Back The Automation Industry?
“When I use a word,’ Humpty Dumpty said in rather a scornful tone, ‘it means just what I choose it to mean...
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7.7KOpinion
Caribbean BPO must define itself at Montego Bay conference
Currently, there is no shortage of prospective delivery points that are positioning themselves as logical spots for offshoring. This must be top...
