All posts tagged "Opinion"
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6.5KOpinionBelarus drives IT services value
Technology is inherently democratic in nature. There are very few countries in which a person cannot take an interest in IT from...
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3.1KOpinionThe phone is dead; long live the phone.
By Dr Nicola Millard Principal innovation partner, BT All of these headlines appear with amazing regularity in the world of customer experience....
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3.3KOpinionShould Startups Be The Next Focus For CX Service Companies?
If you go back two decades the business press was constantly full of stories about outsourcing – offshoring in particular. Every management...
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7.4KOpinion
AMLO aside, Mexico retains significant nearshore BPO value
In the current global business environment, executives are feeling pressure to make decisions quickly, based on sensational headlines that may not tell...
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4.3KOpinionDisruptive Trends set to Transform the Auto Industry
Having just announced TTEC’s contract win with Volkswagen Group to deliver a five-year digitisation plan to transform CX we asked Iain Banks...
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6.6KOpinion
Facing the BPO crossroads in LatAm
There has been a solid number of outsourcing success stories in Latin America over the past two decades, each worthy of praise...
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6.6KOpinion
Belize carving out a nearshore English Niche
The offshore delivery market is in the throes of disruption. Enterprises are pressuring their BPO partners to find locations that include not...
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4.6KOpinionTen years gone: Remembering a blinkered BPO backlash
The United States economy continues to chug along, and unemployment is at the lowest rate it’s been in half a century. When...
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3.7KOpinionComputer says yes: Why automation will make contact centres more ‘human’
BPOs are in the human workforce management business. You may bill against your agents’ time, but what you’re really selling is people...
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4.4KOpinion‘Robot’ Mania: Holding Back The Automation Industry?
“When I use a word,’ Humpty Dumpty said in rather a scornful tone, ‘it means just what I choose it to mean...
