All posts tagged "Opinion"
-
3.8KOpinionOutsourcing vs. a New Hamiltonianism: is a Future Duel Inevitable?
Last week, a story on outsourcing caught my attention. The Tennessee Valley Authority (TVA) – the largest United States government-owned power provider,...
-
3.5KOpinionSA youth were asked what they needed during the pandemic. Here’s what they said
Youth on the world’s youngest continent have something to say during this Covid-19 crisis: “Don’t just talk at us, talk with us...
-
7.7KNewsIndia is 2020’s most favored offshore location
India is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according to research conducted by...
-
3.8KOpinionThe world of IT outsourcing – post pandemic
As we slowly begin to take a deep breath with a downward trajectory of the pandemic, we need to look at how...
-
6.5KOpinion
The outsourcing world beyond Covid-19
The Covid-19 pandemic has altered the business landscape for the world. Although, it is not as catastrophic as a meteor hitting the...
-
4.3KOpinionEmerging trends during Covid 19
As TTEC announce their new e-book “Success begins at home”, Iain Banks, Regional VP International Markets shares with us how TTEC has...
-
2.8KOpinionHow to make the most of an at-home contact centre operation
COVID-19 and the challenges it presents have already impacted on so many of our organisations. Our priority, like many others, has been...
-
3.8KOpinionNormal Sucked. Let’s Make Sure New Normal Doesn’t.
Since lockdown, it’s been easy to mythologise ‘normal’ as if the markets and economies generally were taking full advantage of what 21st...
-
4.7KOpinionYour Digital Transformation Needs a Smart Vendor Strategy
Behind every digital transformation is a team of people who make it happen. This typically includes a C-suite sponsor backed up by...
-
4.9KOpinion
Coronavirus pandemic beckons BPO contingency planning
As the planet shakes amid the onset of the swift spreading coronavirus, no sector of the economy is immune. In the outsourced...
