What have you done today to reduce poverty? Perhaps it’s not a question that is frequently asked, but when you consider that...
Today’s customer experience environment demands delivery of the best possible outcomes to end-users, and this reality is not lost on executives in...
Investing in technology has always been problematic. In recent years, with digital technologies, organizations have tended not to fully investigate risk and...
Technology is inherently democratic in nature. There are very few countries in which a person cannot take an interest in IT from...
By Dr Nicola Millard Principal innovation partner, BT All of these headlines appear with amazing regularity in the world of customer experience....
If you go back two decades the business press was constantly full of stories about outsourcing – offshoring in particular. Every management...
In the current global business environment, executives are feeling pressure to make decisions quickly, based on sensational headlines that may not tell...
Having just announced TTEC’s contract win with Volkswagen Group to deliver a five-year digitisation plan to transform CX we asked Iain Banks...
There has been a solid number of outsourcing success stories in Latin America over the past two decades, each worthy of praise...
The offshore delivery market is in the throes of disruption. Enterprises are pressuring their BPO partners to find locations that include not...