Since lockdown, it’s been easy to mythologise ‘normal’ as if the markets and economies generally were taking full advantage of what 21st...
Behind every digital transformation is a team of people who make it happen. This typically includes a C-suite sponsor backed up by...
As the planet shakes amid the onset of the swift spreading coronavirus, no sector of the economy is immune. In the outsourced...
As COVID-19 ravages countries across the globe, outsourcers has risen to the challenge, with testimonials abounding about maintaining service levels for consumers while also...
As outsourcers around the world cope with the onslaught of the coronavirus pandemic, many face the delicate balancing act of embracing home-working while preserving business continuity....
Strategy is a much abused word in management, having a longer pedigree of hype than say… artificial intelligence. Strategy seeks to answer...
What have you done today to reduce poverty? Perhaps it’s not a question that is frequently asked, but when you consider that...
Today’s customer experience environment demands delivery of the best possible outcomes to end-users, and this reality is not lost on executives in...
Investing in technology has always been problematic. In recent years, with digital technologies, organizations have tended not to fully investigate risk and...
Technology is inherently democratic in nature. There are very few countries in which a person cannot take an interest in IT from...