All posts tagged "Opinion"
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3.7KOpinionProspects of work for the lockdown generation
South Africa’s 58% youth employment rate was already a crisis before the coronavirus pandemic. Economists predict dire outcomes for the current lockdown...
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4.0KNewsData & Analytics: The winning edge for your business in the new normal
Key Points Analytics, artificial intelligence and machine learning are key digital accelerators that will help businesses recover quickly in the new normal...
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3.4KOpinionHere’s some good news, There’s a simple fix for CX disruption
Let me preface everything in this post with one very important point: there will always be a place for traditional BPO. Even...
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4.0KOpinionHow Customer Support Leaders Can Manage a Crisis Like COVID-19
As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep...
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3.6KOpinionCOVID-19: Five things that have made the difference for clients and vendors
There have been numerous reports in the media about the challenges that client firms and vendors have struggled with as COVID-19 spread...
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4.8KNewsIPA’S need to map out a post Covid 19 BPO Strategy
Since the onset of COVID-19, front-office BPO providers have had to rethink how they do business. And fast. In short order, executive teams...
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3.3KOpinionRetail’s New Foot Fall: The Customer Service Team
COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and strategy...
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4.0KOpinionReflections of the South African GBS Sector in Lockdown
Ubuntu – An African term meaning”I am, because we are” Our country has been grappling with the lockdown and its prospects for future growth...
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3.9KOpinionTTEC Hiring Over 3,500 Remote Contact Centre Agents in the UK for its work-from-home programme
As TTEC has recently announced that it has ranked #13 on Virtual Vocations’ annual list of the Top 25 Employer Partners for...
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5.6KOpinionCreating Team environment in the “New Normal” Workplace – Post Covid-19
The Covid-19 pandemic has radically altered the picture of “teamwork.” Outsourcing, like many professions, depends on creating a work environment where teams...
