All posts tagged "Multimedia"
-
277PodcastCX delivery from Mexico border communities
Nearshoring has been a popular CX and BPO option for many years, but what about super-nearshoring from the border between the US...
-
373VideoThe Basics of How AI Works with Andrew Burgess
Joy Poole, Head of Executive Education at Emergence Partners is joined by AI strategist, author and speaker Andrew Burgess for a primer...
-
1.2KPodcast
CX Files: The Gig Economy + WFH = GigCX
Simon Dillsworth is the Managing Director for Consulting at Ember Group, based in London, UK. Ember Group recently published a research paper...
-
1.3KPodcastDoing Well By Doing Good: The Future of Impact Sourcing
Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is...
-
1.3KDownloadsCOVID-19 Impact and Response-Nearshoring of Services
As the humanitarian, social, and business impact of COVID-19 continues to evolve and expand, ConnectAmericas is partnering with Neo Group to gather...
-
1.0KPodcast
Hyper-personalization, Transformation, and CX Innovation
Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for...
-
1.1KDownloadsStrength in Adversity: Enterprise Service Resilience During the COVID-19 Crisis
Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus...
-
1.2KPodcast
CX Files: We Asked 4000+ Agents What They Think Of WFH
Brian Kearney and Ted Nardin are the co-founders of 5th Talent. Their mission is to make work more meaningful, so they asked...
-
1.4KNewsCX Files: Analysis on the new normal
Last March Stephen Loynd was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks...
-
1.8KPodcast
A Conversation with IAOP’s Board: Impact, Trends and a Roadmap for the Future
The COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though...
