All posts tagged "Multimedia"
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395PodcastCX Files Podcast: Victor van Baal and Amahl Williams of SYKES Digital Services On CX Transformation In 2021
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
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759PodcastYour chatbot will talk to you now
Intelligent Sourcing’s Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent...
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772PodcastWill GigCX Transform BPO And Contact Centres In 2021?
The gig economy has transformed many industries globally. Nobody stands in the rain waiting for a taxi today, thanks to Uber, and...
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1.2KNewsCXFiles Podcast: The Road To 2021 And The New Normal
The latest episode of the CX Files podcast features the CEO of Transparent BPO, Scott Newman. Amongst many topics, Scott and I...
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1.2KPodcast
CX delivery from Mexico border communities
Nearshoring has been a popular CX and BPO option for many years, but what about super-nearshoring from the border between the US...
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2.3KVideoThe Basics of How AI Works with Andrew Burgess
Joy Poole, Head of Executive Education at Emergence Partners is joined by AI strategist, author and speaker Andrew Burgess for a primer...
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2.1KPodcast
CX Files: The Gig Economy + WFH = GigCX
Simon Dillsworth is the Managing Director for Consulting at Ember Group, based in London, UK. Ember Group recently published a research paper...
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2.1KPodcastDoing Well By Doing Good: The Future of Impact Sourcing
Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is...
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2.1KDownloadsCOVID-19 Impact and Response-Nearshoring of Services
As the humanitarian, social, and business impact of COVID-19 continues to evolve and expand, ConnectAmericas is partnering with Neo Group to gather...
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1.7KPodcast
Hyper-personalization, Transformation, and CX Innovation
Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for...
