Multimedia Archives - Intelligent Sourcing

The Next Normal – Part 2: Building Back Better Customer Relationships

Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...

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News

Podcast: The next normal – Part 1: Building back better customer relationships

TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...

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Podcast

Talking Sourcing: Beyond Cloud

A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...

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Podcast

Gig CX Debate: Who is really using the gig economy in CX and why?

In the past year, Peter Ryan and I have turned down at least three serious offers to sponsor our podcast, the CX...

2.9K

Impact Sourcing Chapter UK&I

South Africa – Business as usual

There’s no escaping the fact that South Africa has seen some unwanted headlines recently due to civil unrest. This didn’t last long...

3.1K

Impact Sourcing Chapter UK&I

CX Files Special Edition: South Africa

Over the course of the last several days the situation in South Africa has degenerated badly through violence, looting and rioting. This...

3.8K

Podcast

Beyond the balance sheet: business and social value

Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...

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Webinars

ABBYY Reimagine – It’s time to accelerate your business

Join us March 23-24, at ABBYY Reimagine – a virtual conference that will push leaders’ conventional understanding of intelligent automation and offer new strategies...

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Podcast