All posts tagged "Multimedia"
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621PodcastBeyond the balance sheet: business and social value
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
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880WebinarsABBYY Reimagine – It’s time to accelerate your business
Join us March 23-24, at ABBYY Reimagine – a virtual conference that will push leaders’ conventional understanding of intelligent automation and offer new strategies...
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848PodcastCX Files: Do Energy And Utility Companies Even Think Of CX?
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
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976PodcastCX Files: With Closing Stores And Shoppers Going Online, How Can CX Save Retail?
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...
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872Podcast
CX Files : Transforming Agents Into Ambassadors
Jim Farnsworth is a veteran of the CX industry. He is currently an Executive Vice President at SYKES and is well known...
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1.4KPodcast
CX Files: Transforming contact centre agents into brand ambassadors
In the latest episode of the CX Files podcast, Peter Ryan talked to Jim Farnsworth of SYKES about the changing nature of...
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949DownloadsAn evolving digital workforce to assist humans
Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide...
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1.3KPodcastFrom Outsourcing to Orchestration
The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and...
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1.5KPodcast
CX Files Podcast: Victor van Baal and Amahl Williams of SYKES Digital Services On CX Transformation In 2021
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
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1.6KPodcast
Your chatbot will talk to you now
Intelligent Sourcing’s Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent...
