All posts tagged "Multimedia"
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188PodcastCX Files: The Gig Economy + WFH = GigCX
Simon Dillsworth is the Managing Director for Consulting at Ember Group, based in London, UK. Ember Group recently published a research paper...
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442PodcastDoing Well By Doing Good: The Future of Impact Sourcing
Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is...
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471DownloadsCOVID-19 Impact and Response-Nearshoring of Services
As the humanitarian, social, and business impact of COVID-19 continues to evolve and expand, ConnectAmericas is partnering with Neo Group to gather...
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446Podcast
Hyper-personalization, Transformation, and CX Innovation
Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for...
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482DownloadsStrength in Adversity: Enterprise Service Resilience During the COVID-19 Crisis
Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus...
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514Podcast
CX Files: We Asked 4000+ Agents What They Think Of WFH
Brian Kearney and Ted Nardin are the co-founders of 5th Talent. Their mission is to make work more meaningful, so they asked...
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634NewsCX Files: Analysis on the new normal
Last March Stephen Loynd was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks...
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707Podcast
A Conversation with IAOP’s Board: Impact, Trends and a Roadmap for the Future
The COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though...
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726Podcast
CX Files: The human touch is the new normal for CX
Robin Hoekstra is CEO at Outworx, based in Durban South Africa. Outworx focuses on CX and back office BPO solutions. Most of...
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830VideoDOWNTOWN DEN #056 | IMPACT SOURCING
Downtown London Chair, Simon Danczuk chats to four leading personalities from the world of Impact Sourcing. We welcome Traci Freeman, Jonathan Yarlett...
