All posts tagged "Multimedia"
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934NewsPodcast: The next normal – Part 1: Building back better customer relationships
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...
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821PodcastTalking Sourcing: Beyond Cloud
A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...
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1.0KPodcastGig CX Debate: Who is really using the gig economy in CX and why?
In the past year, Peter Ryan and I have turned down at least three serious offers to sponsor our podcast, the CX...
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583Impact Sourcing Chapter UK&ISouth Africa – Business as usual
There’s no escaping the fact that South Africa has seen some unwanted headlines recently due to civil unrest. This didn’t last long...
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661Impact Sourcing Chapter UK&I
CX Files Special Edition: South Africa
Over the course of the last several days the situation in South Africa has degenerated badly through violence, looting and rioting. This...
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1.5KPodcastBeyond the balance sheet: business and social value
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
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1.7KWebinarsABBYY Reimagine – It’s time to accelerate your business
Join us March 23-24, at ABBYY Reimagine – a virtual conference that will push leaders’ conventional understanding of intelligent automation and offer new strategies...
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1.5KPodcast
CX Files: Do Energy And Utility Companies Even Think Of CX?
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
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1.7KPodcastCX Files: With Closing Stores And Shoppers Going Online, How Can CX Save Retail?
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...
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1.4KPodcast
CX Files : Transforming Agents Into Ambassadors
Jim Farnsworth is a veteran of the CX industry. He is currently an Executive Vice President at SYKES and is well known...
