Facing the BPO crossroads in LatAm

There has been a solid number of outsourcing success stories in Latin America over the past two decades, each worthy of praise in the context of driving economic diversification and job growth. This has bolstered the region’s status as an established outsourcing delivery point, allowing it to join locations such as India, the Philippines, Eastern Europe and South Africa.

However, recent events in the region have cast a pall over Latin America, with concern bubbling to the surface in a number of countries

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