News
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3.6KSummer of consolidation a hot one for BPOs
July 29, 2021
The trend toward consolidation in the CX outsourcing space has taken on a frenetic pace of late. With more action over the...
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3.0KSouth Africa’s BPO sector surges on the back of global recovery
As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the...
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3.5KThe client innovation challenge: Managing the vendor eco-system
July 26, 2021
To achieve a competitive edge, client firms have intensified their search for sources of innovation. Recent years have seen client firms trying...
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3.1KRise of the IT specialist
July 1, 2021
As enterprises ramp up their digital transformation initiatives, the strategic sourcing function faces the challenging task of establishing and orchestrating an IT...
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3.1KShould you scrap all your planned webinars?
June 8, 2021
Earlier this week I interviewed Michele Rowan from the WFH Alliance in the US. As a trade body that focuses on best...
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4.2K
Tackling the Global Pandemic: The State of the Contingent Workforce Management Market
November 25, 2020
The COVID-19 pandemic has affected all industries, not the least of which being talent acquisition. The Contingent Workforce Management (CWM) outsourcing /...
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5.7KCXFiles Podcast: The Road To 2021 And The New Normal
November 13, 2020
The latest episode of the CX Files podcast features the CEO of Transparent BPO, Scott Newman. Amongst many topics, Scott and I...
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4.0KAI and Data Strategies Reshaping the Future of Work
November 11, 2020
At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts discussed applying better data, analytics, AI, and automation to redefine the future...
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How more IoT and less face-to-face contact keeps customers happy
This year has seen a mass transition to remote working unlike anything in history, and many businesses that rely on employees being...
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3.8KHow automation is helping to drive better business outcomes
November 9, 2020
As we head into another lockdown, demand for online shopping has never been greater with drastic growth predicted in the retail sector. ...
