Shadow Careers is an impact sourcing and job creation initiative which originated in Mitchells Plain, Cape Town. Since 2020, along with their...
Organisations striving to streamline their processes are often met with the challenge of extracting data from documents. A single obstacle can hinder...
This white paper is a guide for business process outsourcing (BPO) professionals on Environmental, Social, and Governance (ESG), with a particular focus...
Organizations across industries and geographic regions have faced economic challenges due to the pandemic, macroeconomic conditions, and global disruptions. This circumstance has...
The global CX leader is awarded for its significant impact through the practice of impact sourcing Foundever™, a global leader in the...
Despite its global persistence, the repeated failure of technology outsourcing to deliver the expected results presents a significant problem for organisations1 for...
One big current idea is AI—artificial intelligence—where we seek to make computers do the sorts of things minds can do. Some of...
Sigma Connected provides career opportunities for the unemployed youth through its Impact Sourcing initiative, in partnership with Shadow Careers Three young adults...
Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX...
iContact BPO, a customer service call centre serving international markets notably in the US and Canada, and part of AlefBet Holdings group, has a...