Jamie Vergara, VP Global Operations, IBEX was recently asked why the company had chosen to Invest in Jamaica. The following video highlights...
As a former inmate at the Arizona Women’s Prison, I spent ten years in an environment that could easily strip one of...
The Quantanite team was present at the recent CX Outsourcers conference in Glasgow, Scotland. The event focused exclusively on the Business Process...
With a mounting number of outsourcing businesses carefully studying how they can operate in more socially responsible ways, the Impact Sourcing recruitment...
In the ever-evolving world of CX, businesses are continually striving to provide exceptional customer service while embracing inclusivity. At Call Lab, we...
This issue of our ‘Talking Sourcing’ special report focuses on Customer Vulnerability and dealing with customer in straitened times. Vulnerable customers are...
The return of IAOP’s Summit was the first in-person event since 2020 due to the Covid-19 pandemic. With a thoughtful relaunch, the...
Shadow Careers is an impact sourcing and job creation initiative which originated in Mitchells Plain, Cape Town. Since 2020, along with their...
Organisations striving to streamline their processes are often met with the challenge of extracting data from documents. A single obstacle can hinder...
This white paper is a guide for business process outsourcing (BPO) professionals on Environmental, Social, and Governance (ESG), with a particular focus...