All posts tagged "Opinion"
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3.4KNewsIAOP announces 2023 Global Impact Sourcing Awards winners
IAOP® is proud to announce the winners of the 2023 Global Impact Sourcing Awards (GISA), recognizing organizations that have made a significant...
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3.5KNewsDoes GigCX Need An Image Reboot?
Over the past few years there has been a strong increase in interest in GigCX. In short, this is where home-based customer...
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3.8KNewsAccelerating Net-Zero Progress with Innovative Technology
Governments and enterprises have been doubling down on the development of their net-zero targets in recent years, seeking to demonstrate ambition and...
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4.4KNewsThe Arvato/British Gas scandal highlights the difference between accountability and responsibility
The British energy market regulator Ofgem, regularly publishes customer satisfaction data covering the entire energy market in the UK. The data is...
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3.3KNewsHow to overcome recruitment problems in today’s financial industry
The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from...
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6.2KNews
Content moderation is nasty, but essential. How do we make it better?
Content moderation is a dirty job, but someone has to do it. This is the reality of the Internet today. This is...
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3.0KNews
GBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations
Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS...
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3.1KOpinion
Collections with care
Debt collection is and always has been an issue. Private businesses, councils, housing associations and myriad others are going to have to...
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2.5KOpinionHuman or digital? It’s about right time, right place
As you’d expect we spend a lot of time here at Sigma thinking about what customers want. What keeps them happy, what...
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2.3KOpinionSupporting customers through the cost of living crisis will be key to maintaining loyalty
As we approach the festive season, individuals are cutting back on festive spending as the cost of living crisis intensifies. There is...
