All posts tagged "Opinion"
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3.5KImpact Sourcing Chapter UK&ISigma Connected marks environmental tree-planting milestone as it hits 5,000 employees
A unique partnership between a growing business outsourcing provider and an environmental charity has seen 3,000 new trees planted in forests across...
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4.2KNews5 Impacts of CX BPO Mega-Consolidation
Mergers and acquisitions denote an industry that is profitable, growing, and attractive—good health indicators for any sector. In the CX outsourcing space,...
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3.1KImpact Sourcing Chapter UK&IWhy your company should be Impact Sourcing
Ready to help communities in need while helping your bottom line? Impact sourcing offers employment opportunities to marginalized populations, connecting you with...
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3.3KOpinion
India is 2023’s Most Favored Offshore CX Delivery Location
India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year....
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5.0KOpinionInterview: How technology is driving CX
In this recent interview with Mark Hillary, Sergei Levteev, Chairman and CEO of IBA Group, talks about the changes in technology over...
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2.6KOpinion
Inspiring development dialogue event demonstrates the transformative force of Impact Sourcing
Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Hearing first-hand...
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3.8KNewsIAOP announces 2023 Global Impact Sourcing Awards winners
IAOP® is proud to announce the winners of the 2023 Global Impact Sourcing Awards (GISA), recognizing organizations that have made a significant...
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3.8KNewsDoes GigCX Need An Image Reboot?
Over the past few years there has been a strong increase in interest in GigCX. In short, this is where home-based customer...
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4.1KNewsAccelerating Net-Zero Progress with Innovative Technology
Governments and enterprises have been doubling down on the development of their net-zero targets in recent years, seeking to demonstrate ambition and...
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4.8KNewsThe Arvato/British Gas scandal highlights the difference between accountability and responsibility
The British energy market regulator Ofgem, regularly publishes customer satisfaction data covering the entire energy market in the UK. The data is...
