All posts tagged "Podcast"
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675Impact Sourcing Chapter UK&IJon Yarlett – Impact Sourcing Alliance – The Role of Impact Sourcing In BPO and CX
Jon Yarlett is the founder and COO of Intelligent Sourcing magazine. He recently founded a new trade association focused on impact sourcing titled...
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701Impact Sourcing Chapter UK&IImpact Sourcing Report 2023 – Let’s make an impact together
One of the things that doesn’t get spoken about enough is the positive impact our industry provides. There are countless articles on...
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740PodcastWhat Is Happening With BPO Mega-Consolidation?
Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX...
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1.8KNewsKey lessons from CXO 2022
Ben Jones is the Group CCO at Sigma Connected Group. He is based in Birmingham in the UK. Ben attended the CX...
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4.2KNewsThe Next Normal – Part 2: Building Back Better Customer Relationships
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...
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5.0KNewsPodcast: The next normal – Part 1: Building back better customer relationships
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...
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4.7KPodcastTalking Sourcing: Beyond Cloud
A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...
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3.6KImpact Sourcing Chapter UK&I
CX Files Special Edition: South Africa
Over the course of the last several days the situation in South Africa has degenerated badly through violence, looting and rioting. This...
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4.4KPodcastBeyond the balance sheet: business and social value
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
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2.0KImpact Sourcing Chapter UK&IPutting the Impact Sourcing pieces together
A vendor strategy and execution partner at Google envisions a future where impact sourcing and impact hiring is common practice at all...
