Vidya Ravichandran is the CEO of UnifyCX. She is based in Louisville, Kentucky, USA. In this conversation with Peter Ryan, Vidya talks...
The new (July 2024) UK government just announced their budget plans for the year ahead. Several measures look like they could impact...
Jon Yarlett is the founder and COO of Intelligent Sourcing magazine. He recently founded a new trade association focused on impact sourcing titled...
One of the things that doesn’t get spoken about enough is the positive impact our industry provides. There are countless articles on...
Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX...
Ben Jones is the Group CCO at Sigma Connected Group. He is based in Birmingham in the UK. Ben attended the CX...
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...
A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...
Over the course of the last several days the situation in South Africa has degenerated badly through violence, looting and rioting. This...