All posts tagged "Podcast"
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276PodcastWhat Is Happening With BPO Mega-Consolidation?
Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX...
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1.4KNewsKey lessons from CXO 2022
Ben Jones is the Group CCO at Sigma Connected Group. He is based in Birmingham in the UK. Ben attended the CX...
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3.9KNewsThe Next Normal – Part 2: Building Back Better Customer Relationships
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...
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4.7KNewsPodcast: The next normal – Part 1: Building back better customer relationships
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...
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4.3KPodcastTalking Sourcing: Beyond Cloud
A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...
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3.2KImpact Sourcing Chapter UK&I
CX Files Special Edition: South Africa
Over the course of the last several days the situation in South Africa has degenerated badly through violence, looting and rioting. This...
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4.0KPodcastBeyond the balance sheet: business and social value
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
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1.9KImpact Sourcing Chapter UK&IPutting the Impact Sourcing pieces together
A vendor strategy and execution partner at Google envisions a future where impact sourcing and impact hiring is common practice at all...
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3.7KPodcast
CX Files: Do Energy And Utility Companies Even Think Of CX?
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
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4.0KPodcastCX Files: With Closing Stores And Shoppers Going Online, How Can CX Save Retail?
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...
