All posts tagged "Podcast"
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393NewsSergei Levteev – IBA Group – The Tech Infrastructure Supporting CX
Sergei Levteev is the Chairman and CEO of IBA Group. He is based in Prague in Czechia. IBA Group is a technology...
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1.0KPodcast
CX Files: What Do CX Suppliers Need To Bring To The Table?
Joel Walker is the Co-Founder and Managing Director Platform Services of The Knowledge Group (tkg). He is based in Luxembourg. Last year...
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3.4KPodcastUnifyCX – GlowTouch is now UnifyCX And The Tech Future For CX
Vidya Ravichandran is the CEO of UnifyCX. She is based in Louisville, Kentucky, USA. In this conversation with Peter Ryan, Vidya talks...
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2.4KPodcast
CX Files: How Does the UK 2024 Budget Impact BPO and CX?
The new (July 2024) UK government just announced their budget plans for the year ahead. Several measures look like they could impact...
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2.1KImpact Sourcing Chapter UK&IJon Yarlett – Impact Sourcing Alliance – The Role of Impact Sourcing In BPO and CX
Jon Yarlett is the founder and COO of Intelligent Sourcing magazine. He recently founded a new trade association focused on impact sourcing titled...
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3.3KImpact Sourcing Chapter UK&IImpact Sourcing Report 2023 – Let’s make an impact together
One of the things that doesn’t get spoken about enough is the positive impact our industry provides. There are countless articles on...
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1.6KPodcastWhat Is Happening With BPO Mega-Consolidation?
Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX...
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2.7KNews
Key lessons from CXO 2022
Ben Jones is the Group CCO at Sigma Connected Group. He is based in Birmingham in the UK. Ben attended the CX...
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5.1KNewsThe Next Normal – Part 2: Building Back Better Customer Relationships
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...
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5.8KNewsPodcast: The next normal – Part 1: Building back better customer relationships
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...
