Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX...
Ben Jones is the Group CCO at Sigma Connected Group. He is based in Birmingham in the UK. Ben attended the CX...
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...
A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...
Over the course of the last several days the situation in South Africa has degenerated badly through violence, looting and rioting. This...
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
A vendor strategy and execution partner at Google envisions a future where impact sourcing and impact hiring is common practice at all...
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...