Podcast

Coronavirus Analyst Insights “Plan For 18 Months of Disruption”

April 7, 2020

This analyst discussion recorded on March 18, 2020 explores some of the CX industry issues regarding the COVID-19 pandemic. What do you...

Near Futurist: Retail-The small business strikes back

Customer experience is a tool available to the smaller player as well as the larger enterprise – if only they’d use it,...

Near Futurist: How customer support and CX can be enhanced by artificial intelligence.

March 29, 2020

In the new episode of the Near Futurist, our editor’s independent podcast, Guy Clapperton talks to RealVNC about how customer support and...

CX Files: Customer complaints and conflict resolution

March 25, 2020

Alistair Niederer is the CEO of Egeria Insights, a recently formed company launched by the Resolver Group, the leading complaint and dispute...

CX Files: The CX Blockchain Institute

February 23, 2020

Shelli Ryan is a co-founder and principal at the CX Blockchain Institute. This is a new organisation focused on exploring how CX...

CX Files: The Fourth Industrial Revolution – how is technology changing society

February 16, 2020

Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Washington DC and for many years he headed...

CX FiIes: The Cost of CX Killing Innovation?

February 7, 2020

Nicola Collister is the group COO at Woven, based in the north west of England. Woven is a customer service company that...

CX Files: Ryan Strategic Advisory – CX in 2019 and 2020

January 27, 2020

Peter Ryan is the principal analyst at Ryan Strategic Advisory, based in Montreal Canada. Peter is well-known globally as a leading expert...

CX Files: Knowledge Executive – Blockchain in CX

Mark Angus is the CEO and Managing Editor of Knowledge Executive based in Johannesburg, South Africa. Knowledge Executive recently conducted research on...

CX Files: Data Security And CX – How Do You Keep Customer Data Safe?

January 12, 2020

Peter Zaitsev is the founder and CEO of Percona, based in North Carolina in the US. Percona designs, supports, and advises on...