Podcast

CX Files: The Fourth Industrial Revolution – how is technology changing society

February 16, 2020

Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Washington DC and for many years he headed...

CX FiIes: The Cost of CX Killing Innovation?

February 7, 2020

Nicola Collister is the group COO at Woven, based in the north west of England. Woven is a customer service company that...

CX Files: Ryan Strategic Advisory – CX in 2019 and 2020

January 27, 2020

Peter Ryan is the principal analyst at Ryan Strategic Advisory, based in Montreal Canada. Peter is well-known globally as a leading expert...

CX Files: Knowledge Executive – Blockchain in CX

Mark Angus is the CEO and Managing Editor of Knowledge Executive based in Johannesburg, South Africa. Knowledge Executive recently conducted research on...

CX Files: Data Security And CX – How Do You Keep Customer Data Safe?

January 12, 2020

Peter Zaitsev is the founder and CEO of Percona, based in North Carolina in the US. Percona designs, supports, and advises on...

Global CX Benchmarking Research

January 8, 2020

Robert Allman is the Group Senior Vice President for Customer Experience at Dimension Data. Based in Johannesburg, South Africa, Dimension Data operates all...