Podcast
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4.9KCX Files: Do Energy And Utility Companies Even Think Of CX?
February 19, 2021
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
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5.0KCX Files: With Closing Stores And Shoppers Going Online, How Can CX Save Retail?
February 13, 2021
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...
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4.4K
CX Files : Transforming Agents Into Ambassadors
February 8, 2021
Jim Farnsworth is a veteran of the CX industry. He is currently an Executive Vice President at SYKES and is well known...
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7.8K
CX Files: Transforming contact centre agents into brand ambassadors
February 5, 2021
In the latest episode of the CX Files podcast, Peter Ryan talked to Jim Farnsworth of SYKES about the changing nature of...
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5.5KFrom Outsourcing to Orchestration
January 25, 2021
The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and...
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5.6K
CX Files Podcast: Victor van Baal and Amahl Williams of SYKES Digital Services On CX Transformation In 2021
January 8, 2021
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
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3.8K
Your chatbot will talk to you now
December 8, 2020
Intelligent Sourcing’s Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent...
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5.0KWill GigCX Transform BPO And Contact Centres In 2021?
December 1, 2020
The gig economy has transformed many industries globally. Nobody stands in the rain waiting for a taxi today, thanks to Uber, and...
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3.8K
CX delivery from Mexico border communities
October 9, 2020
Nearshoring has been a popular CX and BPO option for many years, but what about super-nearshoring from the border between the US...
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4.7K
CX Files: The Gig Economy + WFH = GigCX
July 31, 2020
Simon Dillsworth is the Managing Director for Consulting at Ember Group, based in London, UK. Ember Group recently published a research paper...
