Podcast
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2.6KCX Files: The Top 5 Most Favoured Locations For Contact Centres in 2020
Every year, Ryan Strategic Advisory publishes their list of the top 5 most favoured offshore contact centre delivery points. The 2020 Front...
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2.7KCX Files: Riding The Third Wave To A New Normal Of WAHA And Gigs
Alistair Niederer is the North America CEO of Ember Group, based in Toronto. He has a long track record in CX having...
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2.3K
CX Files: The Key Steps To A Fast Work-From-Home Strategy
Marianne Rutz founded Rutz consulting over 20 years ago and she had advised companies such as Hertz, Thomas Cook, Ralph Lauren and...
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2.5K
CX Files: What is the ‘new normal’ after COVID-19
Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in...
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2.4K
Coronavirus Analyst Insights “Plan For 18 Months of Disruption”
This analyst discussion recorded on March 18, 2020 explores some of the CX industry issues regarding the COVID-19 pandemic. What do you...
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3.7KNear Futurist: Retail-The small business strikes back
Customer experience is a tool available to the smaller player as well as the larger enterprise – if only they’d use it,...
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4.3KNear Futurist: How customer support and CX can be enhanced by artificial intelligence.
In the new episode of the Near Futurist, our editor’s independent podcast, Guy Clapperton talks to RealVNC about how customer support and...
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4.0KCX Files: Customer complaints and conflict resolution
Alistair Niederer is the CEO of Egeria Insights, a recently formed company launched by the Resolver Group, the leading complaint and dispute...
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2.9K
CX Files: The CX Blockchain Institute
Shelli Ryan is a co-founder and principal at the CX Blockchain Institute. This is a new organisation focused on exploring how CX...
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2.7K
CX Files: The Fourth Industrial Revolution – how is technology changing society
Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Washington DC and for many years he headed...
