Podcast
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2.1KCX Files: What is the ‘new normal’ after COVID-19
Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in...
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1.9K
Coronavirus Analyst Insights “Plan For 18 Months of Disruption”
This analyst discussion recorded on March 18, 2020 explores some of the CX industry issues regarding the COVID-19 pandemic. What do you...
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3.1KNear Futurist: Retail-The small business strikes back
Customer experience is a tool available to the smaller player as well as the larger enterprise – if only they’d use it,...
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3.2KNear Futurist: How customer support and CX can be enhanced by artificial intelligence.
In the new episode of the Near Futurist, our editor’s independent podcast, Guy Clapperton talks to RealVNC about how customer support and...
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3.1KCX Files: Customer complaints and conflict resolution
Alistair Niederer is the CEO of Egeria Insights, a recently formed company launched by the Resolver Group, the leading complaint and dispute...
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2.2K
CX Files: The CX Blockchain Institute
Shelli Ryan is a co-founder and principal at the CX Blockchain Institute. This is a new organisation focused on exploring how CX...
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2.3K
CX Files: The Fourth Industrial Revolution – how is technology changing society
Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Washington DC and for many years he headed...
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2.2K
CX FiIes: The Cost of CX Killing Innovation?
Nicola Collister is the group COO at Woven, based in the north west of England. Woven is a customer service company that...
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1.4K
CX Files: Ryan Strategic Advisory – CX in 2019 and 2020
Peter Ryan is the principal analyst at Ryan Strategic Advisory, based in Montreal Canada. Peter is well-known globally as a leading expert...
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1.3K
CX Files: Knowledge Executive – Blockchain in CX
Mark Angus is the CEO and Managing Editor of Knowledge Executive based in Johannesburg, South Africa. Knowledge Executive recently conducted research on...
