Podcast
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1.9KCX Files: The Fourth Industrial Revolution – how is technology changing society
Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Washington DC and for many years he headed...
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1.9K
CX FiIes: The Cost of CX Killing Innovation?
Nicola Collister is the group COO at Woven, based in the north west of England. Woven is a customer service company that...
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1.2K
CX Files: Ryan Strategic Advisory – CX in 2019 and 2020
Peter Ryan is the principal analyst at Ryan Strategic Advisory, based in Montreal Canada. Peter is well-known globally as a leading expert...
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1.1K
CX Files: Knowledge Executive – Blockchain in CX
Mark Angus is the CEO and Managing Editor of Knowledge Executive based in Johannesburg, South Africa. Knowledge Executive recently conducted research on...
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1.2K
CX Files: Data Security And CX – How Do You Keep Customer Data Safe?
Peter Zaitsev is the founder and CEO of Percona, based in North Carolina in the US. Percona designs, supports, and advises on...
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1.0K
Global CX Benchmarking Research
Robert Allman is the Group Senior Vice President for Customer Experience at Dimension Data. Based in Johannesburg, South Africa, Dimension Data operates all...
