May 14, 2020
This is IAOP PULSEcast, where we explore topics big and small in the world of collaborative partnerships. From AI and RPA to...
May 7, 2020
Every year, Ryan Strategic Advisory publishes their list of the top 5 most favoured offshore contact centre delivery points. The 2020 Front...
April 30, 2020
Alistair Niederer is the North America CEO of Ember Group, based in Toronto. He has a long track record in CX having...
April 16, 2020
Marianne Rutz founded Rutz consulting over 20 years ago and she had advised companies such as Hertz, Thomas Cook, Ralph Lauren and...
April 13, 2020
Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in...
April 7, 2020
This analyst discussion recorded on March 18, 2020 explores some of the CX industry issues regarding the COVID-19 pandemic. What do you...
Customer experience is a tool available to the smaller player as well as the larger enterprise – if only they’d use it,...
March 29, 2020
In the new episode of the Near Futurist, our editor’s independent podcast, Guy Clapperton talks to RealVNC about how customer support and...
March 25, 2020
Alistair Niederer is the CEO of Egeria Insights, a recently formed company launched by the Resolver Group, the leading complaint and dispute...
February 23, 2020
Shelli Ryan is a co-founder and principal at the CX Blockchain Institute. This is a new organisation focused on exploring how CX...