Customer experience is a tool available to the smaller player as well as the larger enterprise – if only they’d use it,...
In the new episode of the Near Futurist, our editor’s independent podcast, Guy Clapperton talks to RealVNC about how customer support and...
Alistair Niederer is the CEO of Egeria Insights, a recently formed company launched by the Resolver Group, the leading complaint and dispute...
The shared services or global in-house center (GIC) model has undergone significant change in recent years, evolving from low-cost service provider to...
Shelli Ryan is a co-founder and principal at the CX Blockchain Institute. This is a new organisation focused on exploring how CX...
Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Washington DC and for many years he headed...
Nicola Collister is the group COO at Woven, based in the north west of England. Woven is a customer service company that...
Peter Ryan is the principal analyst at Ryan Strategic Advisory, based in Montreal Canada. Peter is well-known globally as a leading expert...
Mark Angus is the CEO and Managing Editor of Knowledge Executive based in Johannesburg, South Africa. Knowledge Executive recently conducted research on...
Peter Zaitsev is the founder and CEO of Percona, based in North Carolina in the US. Percona designs, supports, and advises on...