Downtown London Chair, Simon Danczuk chats to four leading personalities from the world of Impact Sourcing. We welcome Traci Freeman, Jonathan Yarlett...
This is IAOP PULSEcast, where we explore topics big and small in the world of collaborative partnerships. From AI and RPA to...
Every year, Ryan Strategic Advisory publishes their list of the top 5 most favoured offshore contact centre delivery points. The 2020 Front...
There is plenty of evidence to suggest that the global economy is on a path to recession. Most sectors will be impacted,...
Alistair Niederer is the North America CEO of Ember Group, based in Toronto. He has a long track record in CX having...
Download this Strategy Guide from ttec and learn how making the move to an at-home agent model can benefit your company. To...
Marianne Rutz founded Rutz consulting over 20 years ago and she had advised companies such as Hertz, Thomas Cook, Ralph Lauren and...
Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in...
Automation-led business transformation has been at the top of most organizations’ agendas recently – and for good reason. An effective strategy to...
This analyst discussion recorded on March 18, 2020 explores some of the CX industry issues regarding the COVID-19 pandemic. What do you...