All posts tagged "Featured"
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3.6KOpinionEffective approaches to regulation can raise customer service standards and boost growth
One of the conundrums that we are faced with today is how to protect customers’ interests and boost the quality of their...
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3.4KDownloadsWhat Is The Value Of Social Sales In B2B Today?
Mark Hillary’s new book has just been published and this time he is exploring how companies sell to each other in the...
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4.3KOpinionThe Power of Emotional Connection: A Game-Changer for Customer Loyalty
In today’s competitive market, customer loyalty isn’t just a metric—it’s the cornerstone of sustainable growth. While many businesses focus on price, convenience,...
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3.4KDownloadsComplex Liability Clauses in Outsourcing Contracts
DLA Piper are excited to announce the release of their latest white paper, “Unpacking Complex Liability Clauses.” When it comes to drafting...
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3.1KOpinionAre Human-centric Experiences Possible with Gen AI? We Think So!
In a world where digital transformation is the norm, maintaining genuine human connections becomes our greatest challenge and opportunity. Gen AI isn’t just a...
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3.5KDownloadsLatest Research – The American Nearshore: 2024
Ryan Strategic Advisory is pleased to release its latest thought-leadership report, The American Nearshore: 2024. This document was written by Sean Goforth, Research Partner...
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4.1KDownloadsLatest Research – Europe and the Nearshore: 2024
Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central &...
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3.6KTalking Sourcing EventsEuropean Contact Centre & Customer Service Awards (ECCCSAs) 2024
The greatest awards programme in the European customer contact industry. For more information visit www.ecccsa.com The award-winning European Contact Centre & Customer...
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4.1KOpinionWhat Is the future for work in a world of uncontrolled war and exponential AI?
Latest opinion piece by Mark Hillary How do we make sense of the world and how fast it is changing? I can...
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4.3KOpinion
Are Investors Right to Be Nervous about CXM Providers? Well, It Depends!
Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. While concerns about declining revenues and...
