Mergers and acquisitions denote an industry that is profitable, growing, and attractive—good health indicators for any sector. In the CX outsourcing space,...
India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year....
The uncertainty that has pervaded business since early 2020 shows little sign of abating. Within this vortex, the next chapter of economic...
Outsourcing business models are fluid. Over the years, many approaches have come to the fore only to be replaced by more innovative...
No offshore region has garnered more interest of late than Europe’s nearshore. This collection of countries that spans from Central Europe to...
As outsourcers consider how best to deliver customer management services across multiple hubs, the question ‘where next?’ looms large. For English-language requirements,...
Nothing remains static. In life as well as business, the cliché holds. No matter the sector, the ability of an enterprise to pivot...
Over the past six months, decision-makers have learned that remote working drives solid business benefits. These should not be underestimated. Through the...
Many outsourcing executives today question what contact channels need to be prioritized. It is a valid concern. While there is a plethora...
As the world continues to recover from over three months of unprecedented chaos, contact center executives are contemplating how best to adjust...