Special Reports
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2.1KFeaturedImpact Sourcing: Making a difference
Outsourcing is all about saving money – as long as you’re doing it in the 1990s. More recently the imperative has evolved....
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8.5KCustomer Experience: The Evolution
Customers in all industries share one thing in common: they want a good experience. They might not formally call it “CX” but...
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5.7KJohor, Malaysia: The Emerging Hub
Think of BPO and Shared Services in Malaysia and the vast majority of people will find themselves Kuala Lumpa and that’s great. ...
