Special Reports
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1.4KImpact Sourcing: Making a difference
April 11, 2020
Outsourcing is all about saving money – as long as you’re doing it in the 1990s. More recently the imperative has evolved....
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7.8KCustomer Experience: The Evolution
April 1, 2020
Customers in all industries share one thing in common: they want a good experience. They might not formally call it “CX” but...
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5.0KJohor, Malaysia: The Emerging Hub
March 15, 2020
Think of BPO and Shared Services in Malaysia and the vast majority of people will find themselves Kuala Lumpa and that’s great. ...
