Podcast

What Is Happening With BPO Mega-Consolidation?

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Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX innovation and diversity in the industry?

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This emergency CX Files features these speakers joining Peter from his base in Montreal, QC, Canada:

Anne Bibb

Founder and CEO, Remote Evolution

Dallas, TX, USA

https://remoteevolution.com/

https://www.linkedin.com/in/annebibb/

 

Lian Rowlands

Owner, Tayma Solutions

Swindon, UK

https://www.linkedin.com/in/lian-rowlands-a26119/

https://www.meetami.ai/

 

Rod Jones

Founder, Rod Jones Contact Centre Consulting

Johannesburg, South Africa

https://rodjones.co.za/

https://www.linkedin.com/in/rodjonessouthafrica/

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