Industry Events

The UK National Contact Centre Awards 2022

Celebrating their 27th year in 2022, the UK National Contact Centre Awards are the longest running and the most highly respected programme in the UK. Why? Because when you win, you have really deserved it.

The UK National Contact Centre Awards are organised by the CCMA | Call Centre Management Association. The CCMA is the longest established association representing the contact centre industry in the UK.

Who is recognised at these awards?

These awards recognise the best talent in our industry. Judges are looking for the individuals and teams in our industry who are role models, inspiring others and deserve recognition for the work they are doing in their contact centre operation.

Who can enter?

?The awards are open to all contact centre operations based in the UK.

Members of the CCMA can enter for free – there is a small fee for non-members. And you can enter as many times as you like.

What makes these awards so special?

The UK National Contact Centre Awards have an excellent reputation for being of a very high standard due to the judging process and the quality of the judges, supported by our five Head Judges.

All the nominees go through a comprehensive judging experience, including face-to-face interviews, panel judging and, when possible, site visits.

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