All posts tagged "Podcast"
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3.7KPodcastYour chatbot will talk to you now
Intelligent Sourcing’s Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent...
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4.9KPodcastWill GigCX Transform BPO And Contact Centres In 2021?
The gig economy has transformed many industries globally. Nobody stands in the rain waiting for a taxi today, thanks to Uber, and...
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5.1KNewsCXFiles Podcast: The Road To 2021 And The New Normal
The latest episode of the CX Files podcast features the CEO of Transparent BPO, Scott Newman. Amongst many topics, Scott and I...
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3.8KPodcast
CX delivery from Mexico border communities
Nearshoring has been a popular CX and BPO option for many years, but what about super-nearshoring from the border between the US...
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4.6KPodcast
CX Files: The Gig Economy + WFH = GigCX
Simon Dillsworth is the Managing Director for Consulting at Ember Group, based in London, UK. Ember Group recently published a research paper...
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4.2KPodcastDoing Well By Doing Good: The Future of Impact Sourcing
Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is...
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3.8KPodcast
Hyper-personalization, Transformation, and CX Innovation
Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for...
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4.0KPodcast
CX Files: We Asked 4000+ Agents What They Think Of WFH
Brian Kearney and Ted Nardin are the co-founders of 5th Talent. Their mission is to make work more meaningful, so they asked...
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5.1KNewsCX Files: Analysis on the new normal
Last March Stephen Loynd was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks...
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4.5KPodcast
A Conversation with IAOP’s Board: Impact, Trends and a Roadmap for the Future
The COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though...
