All posts tagged "Podcast"
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4.0KPodcastCX Files: The Gig Economy + WFH = GigCX
Simon Dillsworth is the Managing Director for Consulting at Ember Group, based in London, UK. Ember Group recently published a research paper...
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3.5KPodcastDoing Well By Doing Good: The Future of Impact Sourcing
Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is...
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3.2KPodcast
Hyper-personalization, Transformation, and CX Innovation
Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for...
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3.4KPodcast
CX Files: We Asked 4000+ Agents What They Think Of WFH
Brian Kearney and Ted Nardin are the co-founders of 5th Talent. Their mission is to make work more meaningful, so they asked...
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4.1KNewsCX Files: Analysis on the new normal
Last March Stephen Loynd was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks...
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4.0KPodcast
A Conversation with IAOP’s Board: Impact, Trends and a Roadmap for the Future
The COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though...
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3.9KPodcast
CX Files: The human touch is the new normal for CX
Robin Hoekstra is CEO at Outworx, based in Durban South Africa. Outworx focuses on CX and back office BPO solutions. Most of...
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3.6KPodcast
IAOP Pulsecast : The evolution of socially responsible outsourcing
This is IAOP PULSEcast, where we explore topics big and small in the world of collaborative partnerships. From AI and RPA to...
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2.9KPodcast
CX Files: The Top 5 Most Favoured Locations For Contact Centres in 2020
Every year, Ryan Strategic Advisory publishes their list of the top 5 most favoured offshore contact centre delivery points. The 2020 Front...
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3.1KPodcastCX Files: Riding The Third Wave To A New Normal Of WAHA And Gigs
Alistair Niederer is the North America CEO of Ember Group, based in Toronto. He has a long track record in CX having...
