All posts tagged "Podcast"
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5.6KPodcastTalking Sourcing: Beyond Cloud
A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...
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4.4KImpact Sourcing Chapter UK&ICX Files Special Edition: South Africa
Over the course of the last several days the situation in South Africa has degenerated badly through violence, looting and rioting. This...
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5.3KPodcastBeyond the balance sheet: business and social value
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
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2.6KImpact Sourcing Chapter UK&IPutting the Impact Sourcing pieces together
A vendor strategy and execution partner at Google envisions a future where impact sourcing and impact hiring is common practice at all...
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4.9KPodcast
CX Files: Do Energy And Utility Companies Even Think Of CX?
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
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5.0KPodcastCX Files: With Closing Stores And Shoppers Going Online, How Can CX Save Retail?
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...
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4.3KPodcast
CX Files : Transforming Agents Into Ambassadors
Jim Farnsworth is a veteran of the CX industry. He is currently an Executive Vice President at SYKES and is well known...
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7.8KPodcast
CX Files: Transforming contact centre agents into brand ambassadors
In the latest episode of the CX Files podcast, Peter Ryan talked to Jim Farnsworth of SYKES about the changing nature of...
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5.4KPodcast
From Outsourcing to Orchestration
The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and...
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5.5KPodcast
CX Files Podcast: Victor van Baal and Amahl Williams of SYKES Digital Services On CX Transformation In 2021
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
