A few months ago we partnered with Capita to run a very successful webinar around the importance of cloud contact centre capabilities...
Over the course of the last several days the situation in South Africa has degenerated badly through violence, looting and rioting. This...
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
A vendor strategy and execution partner at Google envisions a future where impact sourcing and impact hiring is common practice at all...
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...
Jim Farnsworth is a veteran of the CX industry. He is currently an Executive Vice President at SYKES and is well known...
In the latest episode of the CX Files podcast, Peter Ryan talked to Jim Farnsworth of SYKES about the changing nature of...
The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and...
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....