All posts tagged "Podcast"
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3.9KPodcastCX Files: Do Energy And Utility Companies Even Think Of CX?
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
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4.2KPodcastCX Files: With Closing Stores And Shoppers Going Online, How Can CX Save Retail?
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...
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3.7KPodcast
CX Files : Transforming Agents Into Ambassadors
Jim Farnsworth is a veteran of the CX industry. He is currently an Executive Vice President at SYKES and is well known...
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6.8KPodcast
CX Files: Transforming contact centre agents into brand ambassadors
In the latest episode of the CX Files podcast, Peter Ryan talked to Jim Farnsworth of SYKES about the changing nature of...
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4.5KPodcastFrom Outsourcing to Orchestration
The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and...
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4.7KPodcast
CX Files Podcast: Victor van Baal and Amahl Williams of SYKES Digital Services On CX Transformation In 2021
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
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3.2KPodcast
Your chatbot will talk to you now
Intelligent Sourcing’s Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent...
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4.2KPodcastWill GigCX Transform BPO And Contact Centres In 2021?
The gig economy has transformed many industries globally. Nobody stands in the rain waiting for a taxi today, thanks to Uber, and...
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4.0KNews
CXFiles Podcast: The Road To 2021 And The New Normal
The latest episode of the CX Files podcast features the CEO of Transparent BPO, Scott Newman. Amongst many topics, Scott and I...
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3.2KPodcast
CX delivery from Mexico border communities
Nearshoring has been a popular CX and BPO option for many years, but what about super-nearshoring from the border between the US...
