All posts tagged "Podcast"
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5.2KPodcastBeyond the balance sheet: business and social value
Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...
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2.5KImpact Sourcing Chapter UK&IPutting the Impact Sourcing pieces together
A vendor strategy and execution partner at Google envisions a future where impact sourcing and impact hiring is common practice at all...
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4.8KPodcastCX Files: Do Energy And Utility Companies Even Think Of CX?
The latest CX Files podcast featured a focused on the energy and utilities sector – often a difficult industry for customer experience...
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4.8KPodcastCX Files: With Closing Stores And Shoppers Going Online, How Can CX Save Retail?
The latest CX Files podcast featured a deep dive into retail. Shops have suffered throughout the Covid-19 pandemic, but there was trouble...
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4.2KPodcast
CX Files : Transforming Agents Into Ambassadors
Jim Farnsworth is a veteran of the CX industry. He is currently an Executive Vice President at SYKES and is well known...
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7.6KPodcast
CX Files: Transforming contact centre agents into brand ambassadors
In the latest episode of the CX Files podcast, Peter Ryan talked to Jim Farnsworth of SYKES about the changing nature of...
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5.3KPodcastFrom Outsourcing to Orchestration
The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and...
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5.4KPodcast
CX Files Podcast: Victor van Baal and Amahl Williams of SYKES Digital Services On CX Transformation In 2021
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
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3.7KPodcast
Your chatbot will talk to you now
Intelligent Sourcing’s Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent...
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4.8KPodcastWill GigCX Transform BPO And Contact Centres In 2021?
The gig economy has transformed many industries globally. Nobody stands in the rain waiting for a taxi today, thanks to Uber, and...
