Taking place in sunny Durban from 3–5 November 2025, this flagship event will bring together local and international delegates to connect, collaborate and take a closer look at the enormous potential of South Africa as a premier destination for offshoring.
Here’s what awaits you
Thought-provoking panels with global and local leaders
Practical workshops addressing real-world challenges
Expert-led deep dives into emerging trends
Opportunities to forge mutually beneficial partnerships
The grand finale: The BPESA GBS Alchemy Awards Gala Dinner—a night of celebration, recognising excellence, talent, and innovation across our industry.
To secure your presence at this important event, please contact Angela Kays at angela@bpesa.org.za
Why global leaders choose South Africa*
- High-quality talent: a large pool of fluent, neutral-accent English speakers, known for their soft skills and best-in-class customer experience
- Robust incentives and ecosystem: attractive government support and a mature outsourcing environment foster long-term stability
- Time-zone and cultural alignment: time-zone overlaps with Europe and close cultural affinity with the US and UK markets improve collaboration and customer satisfaction
- Balanced value proposition: a reliable, outsourcing partner because of its cost competitiveness, trained talent, and strong government backing
Why Durban
Renowned as one of the country’s leading Global Business Services (GBS) centres, Durban and the KwaZulu-Natal region have built a reputation for delivering high-quality, cost-efficient customer experience and sales solutions.
* According to a recent survey conducted by global recruitment agency Robert Walters, 60% of business leaders ranked South Africa as the most attractive country for offshoring, surpassing countries like India (10%), the Philippines (10%), and Eastern Europe (19%).
