Thought Leadership and Opinion Pieces
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5.8KOpinionCreating Team environment in the “New Normal” Workplace – Post Covid-19
May 13, 2020
The Covid-19 pandemic has radically altered the picture of “teamwork.” Outsourcing, like many professions, depends on creating a work environment where teams...
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4.0KOpinionOutsourcing vs. a New Hamiltonianism: is a Future Duel Inevitable?
May 12, 2020
Last week, a story on outsourcing caught my attention. The Tennessee Valley Authority (TVA) – the largest United States government-owned power provider,...
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3.6KFeaturedOpinionSA youth were asked what they needed during the pandemic. Here’s what they said
May 11, 2020
Youth on the world’s youngest continent have something to say during this Covid-19 crisis: “Don’t just talk at us, talk with us...
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4.2KMultimediaPodcastCX Files: The Top 5 Most Favoured Locations For Contact Centres in 2020
May 7, 2020
Every year, Ryan Strategic Advisory publishes their list of the top 5 most favoured offshore contact centre delivery points. The 2020 Front...
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4.4KMultimediaPodcastCX Files: Riding The Third Wave To A New Normal Of WAHA And Gigs
April 30, 2020
Alistair Niederer is the North America CEO of Ember Group, based in Toronto. He has a long track record in CX having...
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4.0KOpinion
The world of IT outsourcing – post pandemic
April 29, 2020
As we slowly begin to take a deep breath with a downward trajectory of the pandemic, we need to look at how...
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6.7KOpinion
The outsourcing world beyond Covid-19
April 23, 2020
The Covid-19 pandemic has altered the business landscape for the world. Although, it is not as catastrophic as a meteor hitting the...
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4.4KFeaturedOpinionEmerging trends during Covid 19
As TTEC announce their new e-book “Success begins at home”, Iain Banks, Regional VP International Markets shares with us how TTEC has...
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3.0KOpinionHow to make the most of an at-home contact centre operation
COVID-19 and the challenges it presents have already impacted on so many of our organisations. Our priority, like many others, has been...
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4.0KFeaturedOpinionNormal Sucked. Let’s Make Sure New Normal Doesn’t.
April 21, 2020
Since lockdown, it’s been easy to mythologise ‘normal’ as if the markets and economies generally were taking full advantage of what 21st...
