Posts By Intelligent Sourcing
-
273OpinionBeyond GenAI: Why Agentic AI Is the Real Transformation Wave
Ethenta is a recently launched advisory company focused on helping companies understand and transform using agentic AI. Agentic AI is a transformative...
-
611OpinionAI Is Everywhere. Capability Isn’t: Why The Future of CX Belongs to Organisations Who Build the Right Teams
Why CX, BPO & GBS organisations need people, not platforms, to unlock AI’s full value. As organisations race to adopt AI, the...
-
250NewsThe future of outsourcing? Build smarter, elevate faster, return stronger
Debra Maxwell, CEO at ArvatoConnect, explores how the traditional offshoring model is evolving and why a Build – Elevate – Return approach...
-
570NewsInteract launches South Africa research paper with Ryan Strategic Advisory
Interact’s latest research paper, created with Peter Ryan and Ryan Strategic Advisory, dives into the trends, opportunities, and untapped potential of South...
-
410NewsEurope’s Best in Customer Contact Celebrated at the 25th ECCCSAs
The European customer contact community came together last night at the 25th edition of the prestigious European Contact Centre & Customer Service...
-
1.2KImpact Sourcing Chapter UK&ISouth Africa welcomes you to the Annual BPESA GBS & BPO Conference and GBS Alchemy Awards 2025!
Taking place in sunny Durban from 3–5 November 2025, this flagship event will bring together local and international delegates to connect, collaborate...
-
1.2KImpact Sourcing Chapter UK&IMapping digital employment opportunities for refugees
Hiring refugee talent remotely is both good business sense and socially beneficial. How can the business community in the United Kingdom lead...
-
2.9KSpecial ReportsImpact Sourcing-Creating opportunities for businesses and communities
Impact Sourcing continues to be a key driver for many businesses looking at outsourcing whilst working alongside their CSR. We are seeing...
-
2.1KNewsOutsource to Transform – an excellent resource for IT leaders, procurement professionals, and business executives involved in outsourcing
Book Review ‘Outsource to Transform’ – A Guide to Finding the Right Partners, Managing the Change and Risk. ‘Outsource to Transform’ is...
-
2.5KNewsSergei Levteev – IBA Group – The Tech Infrastructure Supporting CX
Sergei Levteev is the Chairman and CEO of IBA Group. He is based in Prague in Czechia. IBA Group is a technology...
