Intelligent Sourcing, Author at Intelligent Sourcing

New research underlines importance of accredited BPO providers

Following the release of new research, a leading industry expert has called on BPO providers to be more transparent to help potential...

677

Opinion

2026 CX & BPO Trends to Watch

Welcome to 2026! In many ways, 2025 provided some clarity around the path of advanced technologies in CX delivery, but a great...

678

Opinion

Beyond GenAI: Why Agentic AI Is the Real Transformation Wave

Ethenta is a recently launched advisory company focused on helping companies understand and transform using agentic AI. Agentic AI is a transformative...

2.5K

Opinion

AI Is Everywhere. Capability Isn’t: Why The Future of CX Belongs to Organisations Who Build the Right Teams

Why CX, BPO & GBS organisations need people, not platforms, to unlock AI’s full value. As organisations race to adopt AI, the...

596

News

The future of outsourcing? Build smarter, elevate faster, return stronger

Debra Maxwell, CEO at ArvatoConnect, explores how the traditional offshoring model is evolving and why a Build – Elevate – Return approach...

919

News

Interact launches South Africa research paper with Ryan Strategic Advisory

Interact’s latest research paper, created with Peter Ryan and Ryan Strategic Advisory, dives into the trends, opportunities, and untapped potential of South...

809

News

Europe’s Best in Customer Contact Celebrated at the 25th ECCCSAs

The European customer contact community came together last night at the 25th edition of the prestigious European Contact Centre & Customer Service...

1.4K

Impact Sourcing Chapter UK&I

South Africa welcomes you to the Annual BPESA GBS & BPO Conference and GBS Alchemy Awards 2025!

Taking place in sunny Durban from 3–5 November 2025, this flagship event will bring together local and international delegates to connect, collaborate...