Intelligent Sourcing rounds off 2017 by a look at smart cities. What are they anyway, and how does the infrastructure and the law work around them? Speaking of the law, in this issue we also look at GDPR which will be enshrined in the EU during 2018; speaking of the EU, we also cast our […]
Emerging technologies and contact channels are evolving within the contact centre industry. Sitel believes the key to harnessing the benefits of these solutions lies not in hardware and software, but instead in the capabilities of the people using them. In this video, Guy Clapperton, editor of Intelligent Sourcing magazine, speaks to Sanchia Masterson, leadership development […]
Charles Parrington-Tyler, Client Transformation Director at Swiss Post Solutions Ltd discusses challenges faced in implementing new technology, how they are using intelligent automation to drive down costs and what they look for in choosing a technology partner.
Have you checked the identity and documentation of all of your employees? Great – but who’s doing the checking, and how often do you verify against changing legislation and keep time-limited permits on your radar? Professional Outsourcing Magazine talks to NSL Checking about what actually needs to happen to ensure full compliance.
Author: Aleksandra Dabrowska, Comarch SA The need to instant access to data has become more crucial for any organization. In manufacturing, retail, telecommunications and healthcare, business processes are becoming ever more automated. This means increased demand for computing powers, cloud solutions and infrastructure that is capable of processing massive quantities of data. More data means […]
Multiple forces are driving unprecedented disruption in service delivery ecosystems, most notably market pressure, cost and margin tensions, and environment constraints. In the face of this upheaval, enterprises are increasingly leveraging their locations strategies to drive transformation and create differentiation. Everest Group digs deep into the research to offer five predictions on what all this […]
Shared services centers have long offered organizations efficiency and protection from economic uncertainty by spreading risks from disruption. But their parent organizations need more. Today, shared services centers are expected to be superheroes, offering both top-line impact and cost savings. Robotic Process Automation is a super power that shared services centers can deploy in helping […]