Intelligent Sourcing rounds off 2017 by a look at smart cities. What are they anyway, and how does the infrastructure and the law work around them? Speaking of the law, in this issue we also look at GDPR which will be enshrined in the EU during 2018; speaking of the EU, we also cast our […]
Emerging technologies and contact channels are evolving within the contact centre industry. Sitel believes the key to harnessing the benefits of these solutions lies not in hardware and software, but instead in the capabilities of the people using them. In this video, Guy Clapperton, editor of Intelligent Sourcing magazine, speaks to Sanchia Masterson, leadership development […]
Charles Parrington-Tyler, Client Transformation Director at Swiss Post Solutions Ltd discusses challenges faced in implementing new technology, how they are using intelligent automation to drive down costs and what they look for in choosing a technology partner.
Have you checked the identity and documentation of all of your employees? Great – but who’s doing the checking, and how often do you verify against changing legislation and keep time-limited permits on your radar? Professional Outsourcing Magazine talks to NSL Checking about what actually needs to happen to ensure full compliance.
As the application services industry has evolved and grown over the last three decades, the technology ecosystem has expanded to comprise companies delivering applications across SaaS, traditional license, and open source models. Everest Group believes that, with digitalization as a strategic enterprise priority, the application services industry is on the cusp of another disruption, one […]
Intelligent Sourcing has been on its travels again. Think of BPO and shared services in Malaysia and the vast majority of people will find themselves considering Kuala Lumpur and that’s great. However, the option of going to Johor in the south of the country is increasingly appealing. In this short supplement we look at this […]
Like peanut butter & jelly or bangers & mash, some things – when combined – are just better together. Joining that list: Artificial Intelligence (AI) and Robotic Process Automation (RPA). One of the key differences between RPA and AI technologies is the type of data that each can process: RPA works with structured data, while […]