Intelligent Sourcing rounds off 2017 by a look at smart cities. What are they anyway, and how does the infrastructure and the law work around them? Speaking of the law, in this issue we also look at GDPR which will be enshrined in the EU during 2018; speaking of the EU, we also cast our […]
Emerging technologies and contact channels are evolving within the contact centre industry. Sitel believes the key to harnessing the benefits of these solutions lies not in hardware and software, but instead in the capabilities of the people using them. In this video, Guy Clapperton, editor of Intelligent Sourcing magazine, speaks to Sanchia Masterson, leadership development […]
Charles Parrington-Tyler, Client Transformation Director at Swiss Post Solutions Ltd discusses challenges faced in implementing new technology, how they are using intelligent automation to drive down costs and what they look for in choosing a technology partner.
Have you checked the identity and documentation of all of your employees? Great – but who’s doing the checking, and how often do you verify against changing legislation and keep time-limited permits on your radar? Professional Outsourcing Magazine talks to NSL Checking about what actually needs to happen to ensure full compliance.
Shared services centers have long offered organizations efficiency and protection from economic uncertainty by spreading risks from disruption. But their parent organizations need more. Today, shared services centers are expected to be superheroes, offering both top-line impact and cost savings. Robotic Process Automation is a super power that shared services centers can deploy in helping […]
Intelligent Sourcing’s experts look at various initiatives to make companies more responsible as corporate citizens and the effect this can have in a business as well as moral sense. We begin with the emergence of a new standard from GISC. Scaling up impact sourcing
Manchester isn’t just music and football anymore! Companies in the UK and around Europe are increasingly recognizing the value of Manchester as a location for business services delivery. Blessed with a large tertiary graduate population, an advanced infrastructure, and a business-friendly environment, Manchester is – for many – an ideal alternative to more expensive UK […]