All posts tagged "Featured"
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837OpinionNew research underlines importance of accredited BPO providers
Following the release of new research, a leading industry expert has called on BPO providers to be more transparent to help potential...
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677Opinion2026 CX & BPO Trends to Watch
Welcome to 2026! In many ways, 2025 provided some clarity around the path of advanced technologies in CX delivery, but a great...
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555OpinionThe Next Evolution of Outsourcing
Go Digital or Go Home Fortune 500 companies across all industries are laser-focused on the pace of innovation, the deployment of new...
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678OpinionBeyond GenAI: Why Agentic AI Is the Real Transformation Wave
Ethenta is a recently launched advisory company focused on helping companies understand and transform using agentic AI. Agentic AI is a transformative...
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2.5KOpinionAI Is Everywhere. Capability Isn’t: Why The Future of CX Belongs to Organisations Who Build the Right Teams
Why CX, BPO & GBS organisations need people, not platforms, to unlock AI’s full value. As organisations race to adopt AI, the...
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596NewsThe future of outsourcing? Build smarter, elevate faster, return stronger
Debra Maxwell, CEO at ArvatoConnect, explores how the traditional offshoring model is evolving and why a Build – Elevate – Return approach...
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919NewsInteract launches South Africa research paper with Ryan Strategic Advisory
Interact’s latest research paper, created with Peter Ryan and Ryan Strategic Advisory, dives into the trends, opportunities, and untapped potential of South...
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809NewsEurope’s Best in Customer Contact Celebrated at the 25th ECCCSAs
The European customer contact community came together last night at the 25th edition of the prestigious European Contact Centre & Customer Service...
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814Opinion
Entrepreneurial Spirit is Essential for CX Outsourcing
In today’s customer management services sector, no one should underestimate the need for a good dose of entrepreneurial spirit. In any industry,...
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1.4KImpact Sourcing Chapter UK&ISouth Africa welcomes you to the Annual BPESA GBS & BPO Conference and GBS Alchemy Awards 2025!
Taking place in sunny Durban from 3–5 November 2025, this flagship event will bring together local and international delegates to connect, collaborate...
