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Talking Sourcing
Talking Sourcing Events
- Past Events
Special Reports
Media
- Podcast
- Video
Impact Sourcing Chapter UK&I
Directory

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Opinion

Complex climate change dynamics that feed directly into reputation and trust

It feels timely that, as I sit down to write this blog, we are in the middle of another heatwave here in...

Scaling value without scaling headcount: The new promise of AI-enabled BPO

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Following the release of new research, a leading industry expert has called on BPO providers to be more transparent to help potential...

2026 CX & BPO Trends to Watch

Welcome to 2026! In many ways, 2025 provided some clarity around the path of advanced technologies in CX delivery, but a great...

Beyond GenAI: Why Agentic AI Is the Real Transformation Wave

Ethenta is a recently launched advisory company focused on helping companies understand and transform using agentic AI. Agentic AI is a transformative...

AI Is Everywhere. Capability Isn’t: Why The Future of CX Belongs to Organisations Who Build the Right Teams

Why CX, BPO & GBS organisations need people, not platforms, to unlock AI’s full value. As organisations race to adopt AI, the...

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

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Complex climate change dynamics that feed directly into reputation and trust

It feels timely that, as I sit down to write this blog, we are...

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