Posts By Neil Russell Smith
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3.5KOpinionHow to Nail your Black Friday CX Strategy
As COVID-19 continues to impact the economy and shoppers behaviour, Black Friday is set to be unlike any we’ve ever had. The...
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3.3KOpinionBeyond COVID-19: How to Get the Most out of Distributed Workforces
Contact centres and other types of businesses are adapting to a new reality where a large proportion of employees are working from...
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3.1KOpinionTTEC Hiring Over 3,500 Remote Contact Centre Agents in the UK for its work-from-home programme
As TTEC has recently announced that it has ranked #13 on Virtual Vocations’ annual list of the Top 25 Employer Partners for...
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2.6KOpinionPreparing for the Unexpected; Ways to keep business continuity
A pandemic such as the coronavirus (COVID-19) outbreak challenges business continuity for any organisation. COVID-19 is taking over daily life for people...
