Emma Crowe is Executive Director for Human Capital, EMEA at TTEC and is responsible for delivering Human Capital and Talent Acquisition strategies across the region. Emma holds an EMBA from Cardiff Metropolitan University and is passionate about developing high-performing teams and creating a culture where people can thrive. Emma brings a wealth of global experience, holding senior positions in organisations in both the CX and professional services industries including DXC Technology and Conduit Global and is a board member on the Welsh Contact Centre Forum.