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Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev

One of our partners, IBA Group, celebrated their 30th birthday last year. It’s fascinating to learn what we can expect in technology...

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Podcast

Developing Great Career Options For CX Teams

Mike Harfield is the COO and Co-Founder at Sigma Connected Group. He is based close to Birmingham in the UK. In this...

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Opinion

Interview: How technology is driving CX

In this recent interview with Mark Hillary, Sergei Levteev, Chairman and CEO of IBA Group, talks about the changes in technology over...

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News

Don’t Fear The Gig Worker: GigCX And The Employment Reboot

Regular Intelligent Sourcing contributor and CX Files podcast co-host, Mark Hillary, has recently published a new book titled ‘Don’t Fear The Gig...

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News

The Next Normal – Part 2: Building Back Better Customer Relationships

Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor...

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News

Podcast: The next normal – Part 1: Building back better customer relationships

TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a...

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Opinion

Is The CX Industry Leading Others To The New Normal?

Change is difficult. We all know that. There is an entire field of psychology devoted to studying organisations and how change can...

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Opinion

Flexible Workforce Management In BPOs Is Undergoing A Post-Pandemic Renaissance

Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually just another three-letter acronym that customer service specialists...